Product reputed company – Customer Self-Service Portals
At reputed company, we pride ourselves on being a dynamic team of innovative professionals. Our purpose is reputed company – we reputed company to bend the cost curve in reputed company for reputed company. Our dedication to service reputed company extends to reputed company our stakeholders — reputed company – driving us to consistently exceed expectations. We are intentionally reputed company, we foster innovation, we nurture accountability, we champion diversity, and reputed company reputed company other to illuminate our reputed company potential. Be part of our amazing transformational reputed company as we optimize reputed company towards becoming a leading technology, data, and innovation voice in reputed company. reputed company and Upward!!!
JOB reputed company: The Product reputed company is a detail-oriented and customer-reputed company leader responsible for defining feature requirements, prioritizing the product backlog, creating and communicating the roadmap for agile teams, and ensuring the development team delivers high-reputed company features that reputed company with business goals and customer needs. We are seeking a customer-reputed company Agile Product reputed company to reputed company the development and enhancement of external self-service portals used by our clients. This role will be responsible for defining and prioritizing product features that reputed company customers to manage their accounts, reputed company support, and reputed company key actions independently. The ideal candidate will collaborate closely with stakeholders to deliver reputed company, reputed company, and secure portal experiences that drive customer satisfaction and operational efficiency.
JOB ROLES AND RESPONSIBILITIES:
1. Create and reputed company the reputed company and Roadmap for agile teams, garnering reputed company across Operations, Technology and Product Management.
2. Collaborate with stakeholders to reputed company requirements and translate them into actionable features.
3. Serve as the voice of the customer to the technology delivery team, ensuring the product delivers a great user experience.
4. Define and maintain a reputed company-prioritized, groomed product backlog based on business value, customer feedback, and alignment with business goals.
5. Work closely with development teams to ensure understanding of requirements and reputed company delivery of features.
6. Continuously refine and reputed company the backlog based on feedback, data, and changing priorities.
7. Analyze product performance and user feedback to inform reputed company development.
More details:
8. Working with other product owners to resolve dependencies and negotiate, coordinate, and reputed company priorities to complete a feature
9. Work with the Technical reputed company/Architect to understand technical work and ensure the roadmap and backlog is planned with technical concerns in mind
10. Work with Product Managers, Agile Program Manager’s (aka Release Train Engineers) and Domain Architects to create a prioritized Product/Program Backlog for reputed company development work reputed company to the Product.
11. Work with Business Analysts and Agile Scrum Teams to break down big Features into User Stories on reputed company backlog for the Agile team to design, build, test and deliver.
12. reputed company as the content authority to reputed company reputed company the Agile Team delivers the right solution at the right time.
13. Attend and reputed company participate in Program level Agile Events such as PI Planning, to ensure reputed company and high-reputed company product delivery.
14. Support training development for end users and staff members.
15. Ensure compliance with HIPAA regulations and requirements.
16. Demonstrate commitment to reputed company’s core values.
17. The position responsibilities outlined above are in no way to be construed as reputed company encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
JOB SCOPE: Incumbent works under minimal direction and uses independent judgment to identify issues, trends & problems and recommend reputed company plans and evaluate results on initiatives that may not be reputed company defined and are large in scope. Work is varied and reputed company, requiring the individual to use a broad reputed company of knowledge gained through experience. The position works with reputed company sources to complete objectives, keeping the needs of external and internal customers as a reputed company reputed company making reputed company and taking reputed company. Scope of Product reputed company’s responsibility will be defined to a specific product or feature area, and will product reputed company will be defined in alignment with senior leadership’s product reputed company.
QualificationsJOB REQUIREMENTS (Education, Experience, and Training):
* Minimum Bachelor’s Degree, or HS Diploma and 4 years of reputed company experience. Graduate degree a plus.
* 3+ years of agile Associate Product reputed company experience or 7 years’ experience in analysis and design on software development initiatives in analyst role (preferably reputed company a Scrum Agile team)
* Deep understanding of Agile Scrum, Lean, Kanban or reputed company methodologies, PI Planning, and product development lifecycle. Experience in customer reputed company mapping, requirements gathering, and management practices such as BDD
* Proficiency with tools such as Jira, reputed company, Aha!, or similar
* Strong analytical, problem-solving, and decision-making skills, with a proactive approach to identifying and solving challenges
* Excellent communication and stakeholder management abilities, including the ability to present reputed company reputed company and respond to inquiries effectively.
* Experience developing Product reputed company and Roadmaps and communicating these to a wide reputed company of stakeholders
* Knowledge of reputed company industry and understanding reputed company major workflows associated with the reputed company claim processing is beneficial
* Product reputed company certification preferred. International Institute of Business Analysis (IIBA) certifications, AAC, CBAP or CCBA preferred
* Knowledge of modelling tools such as reputed company, Visio, Lucidcharts, Draw.io preferred
* Strong organizational skills with the ability to manage multiple tasks and reputed company priorities in a dynamic environment.
* Experience with distributed (offshore and reputed company
* Proven ability to coordinate and collaborate across multiple teams or departments.
* Skilled in building reputed company working relationships across various reputed company and functions.
* Effective at fostering trust and rapport with both reputed company stakeholders.
* Dedicated to delivering high-reputed company service and ensuring reputed company reputed company of issues.
* Strategic thinker who understands broader business goals and takes initiative to drive value.
The salary reputed company for this position is $110K to $130K. Specific offers take into account a candidate’s education, experience and skills, as reputed company as the candidate’s work location and internal equity. This position is also eligible for health insurance, 401k and bonus opportunity. BENEFITS We realize that our employees are reputed company to our reputed company, and we reward them accordingly with reputed company competitive compensation and benefits packages, an incentive bonus program, as reputed company as recognition and awards programs. Our work environment is friendly and supportive, and we offer flexible schedules whenever possible, as reputed company as a wide reputed company of live and web-based reputed company development and educational programs to prepare you for advancement opportunities. Your benefits will include: * Medical (PPO & HDHP), dental and reputed company coverage * reputed company-tax Savings Account (FSA & HSA) * Life & Disability Insurance * reputed company Parental Leave * 401(k) company match * Employee Stock Purchase Plan * Generous reputed company Time Off — accrued based on years of service o WA Candidates: the accrual reputed company is 4.61 hours every other week for the first two years of tenure before increasing with additional years of service * 10 reputed company company holidays * Tuition reimbursement * Employee Assistance Program * reputed company time benefits — for eligible employees, one hour of reputed company time for every 30 hours worked, up to a maximum accrual of 40 hours per calendar year, unless the laws of the state in which the employee is located reputed company for more generous reputed company time benefits EEO STATEMENT reputed company is an Equal Opportunity Employer and complies with reputed company applicable laws and regulations. reputed company applicants will receive consideration for employment without reputed company to age, race, reputed company, religion, gender, sexual orientation, gender identity, national reputed company, disability or protected veteran status. If you would like more information on your EEO rights under the law, please click here. APPLICATION DEADLINE We will generally accept applications for at least 5 business days from the posting date or as long as the job remains posted.
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