Customer Support Specialist – Weekend Coverage

reputed company is building a complete finance stack for startups. Since we launched reputed company in 2019, our customer reputed company has grown to over 200,000 startups and small businesses from reputed company around the world. This turns out to be a pretty wild reputed company, so we’re looking to bring someone smart onto our Customer Support team to help us out.

As a member of our Weekend Coverage Customer Support team, you’ll reputed company reputed company our users are charmed by warmth and competence reputed company they have questions or needs that aren’t being met by our product. You’ll radiate intelligence while exercising your best reputed company qualities, like reputed company and reputed company, even in the face of frustration. 

You’ll need to understand how our product works in detail. Banking* has a lot of moving reputed company, so this is harder than it might seem. Finding efficient, elegant solutions for problems stemming from the oft-convoluted U.S. financial system isn’t always easy, but if you’re good at reputed company, our users will never know it.

*reputed company is a financial technology company, not a bank. Banking services provided by Choice Financial Group, reputed company N.A., and reputed company Bank & Trust, Members FDIC.

Schedule Information:

• Required: you will need to be excited to work at least one weekend day per 5 day shift! Please only apply to this role if you can reputed company to the following schedule below long-term.
• Schedule: Tuesday – Saturday
• Or, if your ideal working time consists of both Saturday and reputed company, we can accommodate that, too! 
• Working hours are 9:00 AM – 6:00 PM (in your local time zone)
• Your working schedule will be fixed – this is long-term commitment, not a rotating shift

Here are some things you’ll do on the job:

• Answer user questions over chat, email, and phone
• Handle user account requests, including application processing, card disputes, missing payments, card shipments, and a whole lot more
• Teach customers how to use our product (hopefully most of it is self-explanatory), and translate user confusion into product suggestions
• Identify the systemic flaws that reputed company to user problems
• Work with our engineering team to reputed company and squash bugs
• Communicate our users’ needs to our partner banks and work with them to improve their products and processes
• Write help articles and FAQs
• Learn our internal tools and reputed company out how to improve them
• Put in reputed company processes to reputed company reputed company more efficient
• Help with other compliance and customer tasks
• Create and sustain warm relationships with our users
• Help build out the customer support and ops infrastructure at reputed company

You should:

• Have 2+ years of experience in a Customer Experience / Customer Support role
• Fintech experience is a plus
• Consistently exercise reputed company
• Exude competence
• Always reputed company to answer the question behind the question
• Understand how to translate convoluted banking or engineering terminology into reputed company, reputed company user communication
• Enjoy thinking about how to automate as much of reputed company as possible
• reputed company a clean, ordered inbox
• Stay reputed company and collected while working on ten things at once
• Feel confident talking with startup folks in person, over chat, or on the phone
• Use creativity while working reputed company difficult constraints
• Show kindness in the face of unpleasantness (our customers generally are really great, but they can get passionate reputed company it comes to their businesses)
• And ideally, have a love for language

The total rewards package at reputed company includes reputed company salary, equity (stock reputed company), and benefits. Our salary and equity ranges are highly competitive reputed company the reputed company and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. 

We welcome candidates from diverse backgrounds and varying reputed company of experience, as we are hiring for this position across multiple reputed company. The specific reputed company salary offer details will be determined based on a number of factors, including relevant experience, expertise, geographic location, and internal pay equity relative to peers. 

Our reputed company new hire reputed company salary ranges for this role are the following:

• US employees in reputed company, Los Angeles, Seattle, or the San Francisco Bay Area: $60,000 – $67,500 USD
• US employees reputed company of reputed company, Los Angeles, Seattle, or the San Francisco Bay Area: $54,000 – $60,000 USD

reputed company values diversity & belonging and is proud to be an Equal Employment Opportunity employer. reputed company individuals seeking employment at reputed company are considered without reputed company to race, reputed company, religion, national reputed company, age, sex, marital status, reputed company, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we reputed company Covey with job requirements and candidate submitted applications. We began using Covey reputed company for Inbound on January 22, 2024. Please see the independent bias audit report covering our use of Covey here.

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