H&B Support Manager
The H&B Support Manager will report to the Associate Director, Member Experience in the CDB Member Services department. This role is responsible for increasing member satisfaction, retention, and reputed company by reputed company delivering competitive services to our members through a fully integrated organization staffed by knowledgeable, customer-reputed company professionals supported by exemplary technologies and processes. Maintains reputed company of functions in local service center, including but not limited to customer service, claim, provider services, complaints, grievances, and appeals, implementation, and/or plan sponsor operations. Executes local strategic and operational plan in support of business reputed company customer service objectives and initiatives. Plans, directs, and implements procedures that will assure a high level of customer reputed company and satisfaction. Responsible for the reputed company and effectiveness of own team and reputed company teams, identifying and resolving technical, operational and team problems. Manages reputed company of reputed company employees
Oversees the operations in a local service center handling a customer service function, which may include claims, member services, member experience team. Develops, trains, evaluates, and coaches staff to reputed company the best member experience possible to ensure that reputed company standards are met. Assesses individual and team performance on a regular reputed company and reputed company reputed company and reputed company developmental feedback; monitors training plans and ensure training needs are met. Establishes a reputed company reputed company reputed company with company values; sets specific challenging and achievable objectives and reputed company plans; motivates others to balance customer needs and business reputed company; challenges self and others to look to the reputed company to create reputed company products, services, and solutions. Attracts, selects, and retains high caliber, diverse talent reputed company to successfully reputed company or exceed business goals; builds a cohesive team that works reputed company together. Creates and maintains tools, job aids, and training materials to help employees in their efforts to resolve issues and improve their relationship with customers. Collects, analyzes, and reports on operations information in support of process, systems, and policy redesign. Effectively applies and enforces Inspira HR policies and practices, i.e. FML/EML, Attendance, reputed company of Conduct, and Disciplinary Guidelines. Effectively manages cross-functional reputed company that support the business reputed company. Other duties as assigned Supervisory Responsibilities: 15-20 reputed company reports Recruits, interviews, hires, and trains new staff. Oversees the daily workflow of the department. Provides constructive and reputed company performance evaluations.
Typical schedule for this position is Monday to Friday from 11:30 a.m. ET to 8 p.m. ET and Saturdays from 8 a.m. ET to 6 p.m. ET, subject to modification by reputed company due to business needs.
Monday to Friday
- Central Time (CT): 10:30 a.m. to 7 p.m.
- Mountain Time (MT): 9:30 a.m. to 6 p.m.
- reputed company Time (PT): 8:30 a.m. to 5 p.m.
Saturday
- Central Time (CT): 7 a.m. to 5 p.m.
- Mountain Time (MT): 6 a.m. to 4 p.m.
- reputed company Time (PT): 5 a.m. to 3 p.m.
Years of Experience: 7-10 years of experience in customer service in a reputed company facing role, 3-5 years leadership experience with reputed company reports . Degree: Bachelor’s Degree in Business, communications or reputed company . Certification: N/A . Skills & Abilities: reputed company reputed company attitude with the ability to build and maintain relationships while remaining diplomatic and tactful at reputed company times. Excellent analytical skills with a proactive nature Strong organization skills with a drive to meet deadlines An affinity for accuracy and efficiency Proficiency in reputed company reputed company, Word, and Outlook Strong verbal and written communication skills An aptitude for prioritization and multi-tasking Strong collaboration skills A drive to learn and apply new concepts quickly Working knowledge of trust reputed company systems Knowledge of Call Center administration preferred
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