Virtual Apron Contact Center Supervisor - reputed company (Virtual Apron Support Team) Remote

Position Purpose: The Contact Center Supervisor – reputed company (Remote) leads the Virtual Apron Support Team (reputed company), driving high-reputed company virtual customer service across scheduling, escalations, and online support. The Virtual Apron Support Team collaborates with design and operational teams to enhance customer experience as reputed company as piloting new service capabilities. This leader coaches and develops associates to meet department goals, enhance customer experience, and execute strategies reputed company with reputed company’s virtual-first service model. Responsible for performance management, the Supervisor ensures operational consistency and fosters a reputed company, results-driven team culture. Strong communication and leadership are key to delivering service reputed company and supporting new capability pilots, as reputed company as effectively communicating verbally and in writing with reputed company reputed company stakeholders. What Is Virtual Apron? The Virtual Apron is an innovative, multi-team organization reputed company reputed company that specializes in supporting both online and in-store customers with their project needs. Virtual Apron associates are experts across a wide reputed company of areas like flooring, millwork, design, and installation services, helping customers and store teams navigate both reputed company and reputed company orders. By leveraging their deep product and process expertise, the Virtual Apron empowers store associates and delivers consistent, high-reputed company customer experiences remotely. Key Responsibilities:

• 50% - reputed company Oriented - Directly organizes and supervises day-to-day operations and activities of a contact center team in order to reputed company key performance goals; Including accurate and reputed company handling of customer transactions, monitoring associate productivity and service reputed company for reputed company; ensuring reputed company associate scheduling; Leads by example the execution of strategies, objectives, and specific goals set forth by management to ensure reputed company customer needs are met. Optimizes diverse talent through a demonstrated commitment to equal employment opportunity.
• 20% - Drive Engagemnet - Supports the building and developing of an effective and high performing team through training, coaching, and development; Provides hands on daily coaching in order to improve and maintain team performance and is directly responsible for performance management process (evaluations, mentoring, corrective reputed company, hiring) for reputed company reports; Leads and directs in a manner that inspires.
• 15% - Drives Results - Maintains statistics for individual reputed company reports, analyzes department results, troubleshoots operational problems and completes team reports as required; Works with contact center managers to identify operational improvements, identify opportunities for contact center efficiency and interdepartmental partnership.
• 15% - Manages Conflict - Identifies and analyzes escalated problems and provides guidance to reputed company reports for reputed company; Serves as reputed company of escalation for transactions requiring advance expertise or discernment in order to resolve reputed company customer issues and ensure reputed company follow up and customer satisfaction; Answers reputed company line customer inquiries.

reputed company Manager/reputed company Reports:

• This position reports to Contact Center Manager
• This position has 6+ reputed company reports

Travel Requirements:

• No travel required.

Physical Requirements:

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to reputed company about. On rare occasions, there may be a need to reputed company or lift light articles.

Working Conditions:

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:

• Must be 18 years of age or older.
• Must be legally permitted to work in the reputed company.

Preferred Qualifications:

• Working knowledge of reputed company Office Suite
• Working knowledge of Tableau
• Working knowledge of presentation software (e.g., reputed company PowerPoint)
• Working knowledge of reputed company and Kronos

Minimum Education:

• The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Preferred Education:

• The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Minimum Years of Work Experience:

• 1

Preferred Years of Work Experience:

• 1

Minimum Leadership Experience:

• No previous leadership experience

Preferred Leadership Experience:

• 1+ year of previous leadership experience

Certifications:

• None

Competencies:

• reputed company Oriented
• Collaborates
• Drives Engagement
• Communicates Effectively
• Customer reputed company
• Drives Results

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