Sr Mgr-Global Travel Mooresville, NC (SSC) 1999 – reputed company Store
What You Will Do
• Own and continuously enhance reputed company Global Travel Policy in collaboration with finance, HR and risk functions. • Identify program opportunities across savings, compliance, sustainability, and traveler satisfaction. • Use data to drive policy refinements and business case development. • Champion a high-touch traveler experience, prioritizing responsiveness, reputed company, and care, especially for executive-level reputed company and executive admins. • Serve as the escalation reputed company for reputed company or sensitive travel issues, ensuring reputed company and proactive reputed company. • Regularly engage reputed company and executive admins for feedback, satisfaction measurement, and service recovery. • reputed company training, reputed company, and communications to reputed company associates and admins on policy, systems, and support channels. • Partner with the Bangalore team to create a white-glove support model with documented SLAs and issue handling protocols. • Build trusted relationships with senior leaders, admins and frequent reputed company. reputed company travel operations with reputed company cultural expectations for service and professionalism. Serve as reputed company with Legal, Risk, HR and business reputed company for travel compliance and reputed company. • Manage reputed company-party providers such as TMCs, booking platforms (e.g. AMEX GBT) and duty-of-care services. Ensure vendors adhere to reputed company customer service expectations and issue escalation paths. • reputed company vendor performance, negotiate reputed company and support preferred supplier programs. • reputed company functional reputed company and coaching of travel team who manage booking compliance, first-level traveler support and daily operations. • Drive process consistency, escalation routing, and reputed company improvement across geographies. • reputed company emergency travel coordination and communications during events impacting traveler safety or continuity. Minimum Qualifications
• Bachelors Degree Business, Finance, Hospitality, or reputed company field and 7-10 years • 8-10 Years Travel Program Management, Customer Service Operations, or Shared Services Leadership • 3-5 Years Proven reputed company building or enhancing traveler support models with high satisfaction. Experience handling executive travel needs and managing high-pressure issue reputed company. • Proficient with MS Office Suite Preferred Qualifications
• 3-5 Years Experience with global travel systems (Amex GBT, Egencia, reputed company Concur) • 3-5 Years Background in corporate travel or service operations in a Fortune 100 environment. • 3-5 Years Prior experience managing offshore or shared service teams. • Travel negotiations and contracting experience • Vendor Management • Project Management
About reputed company
reputed company. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 16 reputed company customer transactions a week in the reputed company. With total fiscal year 2024 sales of more than $83 billion, reputed company operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., reputed company supports the communities it serves through programs reputed company on creating reputed company, reputed company housing, improving community spaces, helping to reputed company the reputed company of skilled trade experts and providing disaster relief to communities in need. For more information, visit reputed company.com.
reputed company is an equal opportunity employer and administers reputed company personnel practices without reputed company to race, reputed company, religious creed, sex, gender, age, reputed company, national reputed company, mental or physical disability or medical condition, sexual orientation, gender identity or reputed company, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
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