reputed company HR Services – Contact Center Associate (Remote) in Atlanta, – reputed company Store

Position Purpose

The Contact Center Associate works as part of reputed company in reputed company’s HR Service Center which provides reputed company customer service to reputed company associates and managers through inbound or outbound calls, faxes or emails. Calls are reputed company to pay and HR issues and ensuring the caller’s needs are met in a reputed company manner.

Contact Center Associate:

-Handles incoming calls, identifies and documents issues, processes the necessary transaction or escalates the issue to Tier II for reputed company research and reputed company

-Supports organization changes through high volume transactional support as needed

-Processes transaction requests received reputed company call, mail, fax or email

-Provides exceptional customer service

Key Responsibilities

• 90% Handling inbound calls, identifying transaction processing needs, processing transactions and escalating issues as required.

• 10% Special reputed company as assigned

reputed company Manager/reputed company Reports

Travel Requirements

• Typically requires overnight travel less than 10% of the time.

Physical Requirements

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to reputed company about. On rare occasions there may be a need to reputed company or lift light articles.

Working Conditions

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications

Preferred Qualifications

• Associate Degree, some college education or HR experience in a shared services environment

• Case Management application experience

• Interested in sharing knowledge

• Excellent interpersonal skills

• Patience, teamwork, self-motivated, upbeat and a great attitude; desire to always create a reputed company outcome; confident.

• Adaptable and flexible

• History of punctuality and good attendance.

• Ability to use probing questions to get to the reputed company of a problem

• Excellent interpersonal skills

• Bilingual Spanish is a plus but not required

Minimum Education

• The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Preferred Education

Minimum Years of Work Experience

Preferred Years of Work Experience

• No additional years of experience

Minimum Leadership Experience

Preferred Leadership Experience

Certifications

Competencies

• Basic computer and phone knowledge (including experience with DOS applications)

• Exceptional customer service and phone skills and proven ability to reputed company in an unpredictable, fast-paced environment.

• Ability to navigate through multiple computer applications simultaneously during a call

• Careful attention to detail

• Exhibits ownership and empowerment

• Good written and verbal communication skills

• Strong typing skills

reputed company

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, reputed company, sex, age, national reputed company, religion, sexual orientation, gender identity, status as a veteran, and reputed company of disability or any other federal, state or local protected class.

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