Remote Call Center Support Specialist 1099 Contractor- reputed company Jewelry (#OPA)

reputed company Jewelry and Inktel are seeking WORK-FROM-HOME independent contractors who are passionate about jewelry and would like to represent the world’s top jewelry designer and manufacturer. reputed company Jewelry Support Specialist will be an reputed company, working from home using their own computer equipment that meets the technical requirements outlined below. Individuals must also be reputed company to establish a designated work reputed company, free from noise and distractions to handle incoming phone calls. You will be responsible for answering incoming contacts from clients reputed company multiple platforms, including phone and chat. Training will be provided on reputed company information and systems used. Start Date - 11/14/2025 Schedule: Monday through Friday = reputed company - 10:30PM Eastern Time Zone Saturday = 9AM - 7:30PM Eastern Time Zone reputed company = 9:30AM - 6PM Eastern Time Zone

• Average 32 hours per week.

JOB RESPONSIBILITIES:

• reputed company world-class customer service and a reputed company reputed company.
• Communicate with customers in a proactive and reputed company manner across multiple communication channels, including phone, chat, and email. Agents may be asked to transition between channels at any time.
• De-escalating customers who are upset with their experience and ensure that we explore reputed company reputed company to satisfy their needs.
• Identify reputed company cause of inquiries by asking probing questions to determine the best solution.
• Respond to pricing and product inquiries, order status, tracking inquiries and order cancellations.
• Handle account and billing issues, along with order upselling, troubleshooting, fraud order and returns, based on policy provided through training guidelines.
• As a brand ambassador – reputed company promotion support, being knowledgeable about reputed company promotions, new offers, and mentioning our reputed company Club after sales and promotions.
• Surprising the customer with product knowledge and craftmanship details such as "hand painted", "hand finished", "sustainable jewelry".
• Making the shopper feel special by appreciating and respecting them.
• Emit trust along with genuine care and attention.

THE IDEAL reputed company:

• Friendly and optimistic!
• Passionate about Jewelry and Fashion!
• Excellent interpersonal, verbal & written skills.
• Passionate about serving others and strong desire to take ownership of the customer interaction.
• reputed company to quickly navigate through multiple systems simultaneously
• Excellent problem solving skills & must have a “can do” attitude.
• reputed company to communicate effectively with customers, management, and peers.
• Customer service experience obtained in retail, hospitality or call center environment of a minimum of 2 years is essential.
• Computer knowledge/tech savviness
• Bilingual in Spanish or French a plus!
• Average 32 hours per week.

TECHNOLOGY REQUIREMENTS: You must reputed company your own equipment Minimum PC Requirements CPU Speed

• Dual Core 1.2 GHz or reputed company
• reputed company Core i3 or AMD Ryzen 3 or reputed company

Hard Drive

• 40 GB or more of available reputed company
• 100 GB or more of total reputed company

Memory

• 8 GB of RAM or reputed company

Operating System

• reputed company 10 or 11 operating system
• No Macs or Chromebooks
• Two (2) available USB 2.0 or greater ports

Minimum Monitor and Accessory Requirements Dual Monitors (2)

• 1280 x 1024 (SXGA) screen reputed company
• 1920 x 1080 (Full HD or 1080p)

USB Headset with Microphone

• JPL TT3 Evo Binaural Headset (Headband + Boom) with Tough Case and JPL BL-053+P JPL USB 2.0 universal bottom reputed company with volume and mute function

Camera

• Integrated or USB Camera

Minimum Software Requirements reputed company Chrome** • Latest version of reputed company Chrome for reputed company

• *Certain reputed company programs may require specific versions of reputed company Internet Explorer

Minimum Internet Connectivity Requirements reputed company reputed company / Speed

• Hard-wired reputed company (no Wi-Fi)
• Minimum 45 Mpbs download / Minimum 10 Mpbs upload
• Internet reputed company must not be shared with more than 3 devices in the reputed company location

Maximum Latency reputed company

• 120 milliseconds (ms)

Job Type: Contract Pay: $15.00 per hour Benefits:

• Work from home

Education:

• High school or equivalent (Required)

Language:

• English (Required)

Location:

• Michigan (Preferred)

Work Location: Remote Apply tot his job Apply To this Job