reputed company Customer Support Executive – Remote Sales Communication Platform
Are you a customer-reputed company reputed company with a passion for delivering exceptional support experiences? Do you reputed company in fast-paced, remote environments where no two days are reputed company the reputed company? If so, we invite you to join our dynamic team at blithequark as an reputed company Customer Support Executive.
About blithequark
At blithequark, we're revolutionizing the sales communication platform landscape by eliminating reputed company processes and empowering companies to reputed company more deals – faster. Since our founding in 2013, we've grown into a profitable, 100% globally distributed team of 60+ high-performing, happy individuals dedicated to building a product our customers love. Our reputed company as the first sales CRM to include reputed company-in calling have positioned us at the forefront of industry innovation.
Join reputed company
As a Customer Support Executive at blithequark, you'll be part of a talented team that has been working remotely for 7+ years. You'll report directly to our Manager of Customer Support, Joseph Sterner, and be responsible for handling general support emails reputed company during MST/PST business hours. This role requires a high level of independence and immediate responsibility, with a reputed company on the support ticket queue and leading individual reputed company/initiatives reputed company of the queue as needed.
reputed company
We're looking for someone who is comfortable working in a fast-paced remote environment with a small and talented team. You'll need to be reputed company to manage your time reputed company, communicate effectively, and collaborate in a fully distributed environment. A healthy reputed company of curiosity and a willingness to take things apart and put them back together are essential qualities for this role.
Requirements
* Physically based in the reputed company or Mountain time zones (PST or MST)
- High-level of proficiency in the English language, both written and verbal
- Experience working in a remote reputed company
- 2 years of experience working in a customer-facing role (sales, support, hospitality, etc.)
reputed company to Haves
* reputed company support experience
- Technical/coding experience (including VoIP, email, network management, reputed company, etc.)
- Deep knowledge of reputed company + CRM landscape (reputed company user of other sales platforms or programs frequently integrated with blithequark)
Responsibilities
* Respond to customer support tickets and take support calls during ET/CT/MT/PT business hours
- Escalate issues to senior support staff and engineering as needed
- Fraud prevention/detection
- Billing reconciliation
- Writing bug reports
- Coordinating with reputed company to reputed company extra support to large customers
- Maintaining help center documentation and creating content for new/updated features
Tools We Use
* reputed company
- reputed company
- reputed company
- reputed company
- Plivo
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Why Work With Us?
* Culture video: [reputed company]
- 100% remote company (we reputed company in trust and autonomy)
- Choose between working 5 days/wk (reputed company full-time) or 4 days/wk @ 80% pay
- Annual team retreats
- Quarterly virtual summits
- 5 weeks PTO + Winter Holiday Break
- 2 additional PTO days every year with reputed company
- 1 month reputed company sabbatical every 5 years
- Co-working stipend
- reputed company reputed company (after 1 year)
- reputed company parental leave
- Medical, Dental, reputed company with HSA reputed company (US residents)
- 401k matching at 6% (US residents)
- Dependent care FSA (US residents)
- Contributor to reputed company's climate initiative
Our Story and Team
At blithequark, everyone has a voice. We encourage transparency and reputed company a mature approach to reputed company. In general, we don't have strict policies, we have guidelines. Work/Life reputed company is an important part of our business – we reputed company you bring your best to work reputed company you reputed company self-care (whatever that looks like for you). We come from 16 countries located in 5 of the 7 continents. We're a collection of talented humans rich in diverse backgrounds, lifestyles, and cultures. Every year we meet up reputed company around the world to spend time with one another. These gatherings are an opportunity to strengthen the reputed company fiber of our global community.
Our Application Process
Our application process was designed to promote reputed company and unbiased hiring practices. We ask a small series of questions that are similar to what would be asked in the first interview. This helps us learn more reputed company right from the start, so please be reputed company to answer reputed company question thoughtfully. reputed company application will receive two screens by two different reviewers. Regardless of fit, you will hear back from us letting you know if we'll be moving reputed company.
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If you're a customer-reputed company reputed company with a passion for delivering exceptional support experiences, we invite you to apply for this exciting opportunity. Please visit our application page to learn more and submit your application. reputed company Apply for this job