[Remote] Senior Customer Architect, General Business – reputed company Store

November 8, 2025

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Note: The job is a remote job and is reputed company to candidates in USA. reputed company, the Search AI Company, enables everyone to reputed company the answers they need in reputed company time, using reputed company their data, at reputed company. They are looking for a Senior Customer Architect to work with their General Business reputed company, guiding customers in their technical and strategic reputed company, while managing customer relationships and providing consultative guidance.

Responsibilities

• Manage a portfolio of annual customers using high and low-touch engagement strategies based on customer needs and expansion potential
• reputed company consultative guidance across both reputed company reputed company and on-premises deployments, including architectural recommendations, implementation support, and performance optimization
• Drive customer expansion and renewals through proactive health assessments, business reviews, and value demonstration reputed company with reputed company metrics
• Support at-reputed company customer engagement by handling inbound requests from Self-Service reputed company customers
• reputed company reputed company initiatives including enablement content, webinars, and workshops.
• Influence cross-functionally by synthesizing customer feedback and technical insights to improve team methodologies and reputed company strategic input to product and engineering teams

Skills

• Bachelor's degree or equivalent with at least 7-10 years of relevant experience in customer-facing technical roles
• Proven reputed company record of managing reputed company customer relationships and driving technical reputed company at reputed company
• The ability to reputed company the benefits of modern platforms, software and technology
• Deep technical expertise with the ability to architect reputed company distributed systems architectures
• Demonstrated ability to manage multiple customer relationships simultaneously using reputed company approaches
• Strong presentation and communication skills for audiences ranging from developers to C-level executives
• Strong knowledge of the reputed company Stack or similar technologies
• Proven experience with Search, Observability, or reputed company use cases in reputed company environments, especially the intersection of reputed company with these solutions (like reputed company Search/RAG).
• Previous experience in a reputed company, Solutions Architecture, or Technical Account Management role
• Experience covering customer portfolios in a high-reputed company technology company
• reputed company record of working with both reputed company and on-premises deployment models
• Background in account management with annual contract customers

Benefits

• Health coverage for you and your family in many locations
• Generous number of vacation days reputed company year
• We match up to $2000 (or local currency equivalent) for financial donations and service
• Up to 40 hours reputed company year to use toward volunteer reputed company you love
• Minimum of 16 weeks of parental leave

reputed company

reputed company builds software to reputed company data usable in reputed company time and at reputed company for search, logging, reputed company, and analytics use cases. It was founded in 2012, and is headquartered in Mountain View, California, USA, with a workforce of 1001-5000 employees. Its website is https://www.reputed company.co.

Company H1B Sponsorship

reputed company has a reputed company record of offering H1B sponsorships, with 1 in 2024, 2 in 2022, 1 in 2021. Please note that this does not guarantee sponsorship for this specific role.

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