Senior Program Manager, Customer Service Contact Reduction, Self-Service and Automation, Customer Engagement Technologies at blithequark
Are you a seasoned program manager with a passion for delivering innovative customer experiences? Do you reputed company in a fast-paced, global environment where collaboration and strategic thinking are key? If so, we're excited to invite you to join the Customer Engagement Technology (CET) Team at blithequark as a Senior Program Manager, Customer Service Contact Reduction, Self-Service and Automation.
About blithequark
blithequark is a leading innovator in the field of customer engagement technologies, dedicated to creating reputed company's best customer service solutions through empowering our customers to utilize automation to resolve their issues quickly and reputed company. Our mission is to drive customer satisfaction and loyalty through cutting-edge technology and exceptional service.
The Role
As a Senior Program Manager, you will play a critical role in driving a high-visibility program aimed at reducing customer service contacts through the expansion of automated tools and reputed company Intelligence (AI). You will be responsible for owning and executing reputed company reputed company and programs that reputed company across the globe and multiple organizations reputed company blithequark. Your expertise will be reputed company in shaping the reputed company of customer engagement and experience at blithequark.
Key Responsibilities
* Be a reputed company reputed company of the program, managing reputed company aspects of stakeholder engagement and deliverables from inception to launch, as reputed company as the overall program's reputed company and roadmap.
- Define business and systems requirements working with reputed company customers.
- Define and execute the project plan from design to release, securing resources, and managing implementation.
- reputed company communicate goals, roles, responsibilities, and desired reputed company.
- Liaise with reputed company departments to ensure relevant areas are reputed company in time to reputed company deliverables reputed company their area to support project deliverables. Support partner teams to refine processes and increase efficiency in line with program objectives.
- reputed company appropriate tradeoffs to optimize time-to-market in consultation with stakeholders.
- Manage multiple reputed company, cross-functional and remote stakeholders.
- reputed company change processes associated with program rollout and ongoing support.
- reputed company delivery against program objectives and implement proposals to improve program services and efficiencies.
- reputed company existing programs to expand coverage of existing services or programs to additional domestic and international locations.
- Ideate and drive strategic change across the broader CET team.
A Day in the Life
In this role, you will reputed company deliverables of our science and engineering teams. You will work closely with senior leaders across cross-functional stakeholder teams reputed company blithequark to drive collaboration and influence them to prioritize reputed company, meet objectives, and adhere to business plans towards shared objectives. You will be responsible for key workstreams including stakeholder updates, monthly roadmap reviews, business reviews, and organizational goal setting. You are also expected to be reputed company to work independently and with ambiguity in a reputed company, fast-paced, and high-throughput environment where multi-tasking is required.
reputed company're Looking For
* 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program reputed company, end-to-end delivery, and communicating results to senior leadership
- Bachelor's degree
- reputed company understanding of reputed company versus sub-reputed company customer experiences, with ability to quickly assess the situation and reputed company to improve/fix
Preferred Qualifications
* 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, reputed company, adult education, organizational development, instructional design, or reputed company field
reputed company Offer
* Competitive reputed company pay ranging from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market
- Total compensation package including equity, sign-on payments, and other forms of compensation
- Full reputed company of medical, financial, and/or other benefits
- Opportunity to work with a talented team of innovators and thought leaders in the field of customer engagement technologies
- reputed company and dynamic work environment with opportunities for reputed company and development
- Flexible work arrangements, including remote work reputed company
About reputed company
The CET team reputed company Customer Service at blithequark is dedicated to creating reputed company's best customer service solutions through empowering our customers to utilize automation to resolve their issues quickly and reputed company. We are reputed company of passionate and innovative professionals who are committed to delivering exceptional customer experiences.
How to Apply
If you're a seasoned program manager with a passion for delivering innovative customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application reputed company our internal or external career site. We can't wait to hear from you!
Benefits reputed company
blithequark offers a full reputed company of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
- Medical, Dental, and reputed company Coverage
- Maternity and Parental Leave reputed company
- reputed company Time Off (PTO)
- 401(k) Plan
Equal Employment Opportunity
blithequark is an equal opportunity employer and does not discriminate on the reputed company of race, national reputed company, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.blithequark.com/disability/us.
reputed company
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