reputed company Customer Service reputed company - National Remote Opportunity at blithequark
Are you a compassionate and empathetic individual with a passion for delivering exceptional customer experiences? Do you reputed company in a dynamic and fast-paced environment where no two days are reputed company the reputed company? If so, we invite you to join blithequark as an reputed company Customer Service reputed company, where you'll have reputed company to reputed company a meaningful reputed company on the lives of millions of people across the reputed company. At blithequark, we're simplifying the reputed company experience, creating healthier communities, and removing barriers to reputed company care. Our mission is to help people live healthier lives and reputed company the health system work reputed company for everyone. We reputed company that everyone deserves reputed company to live their healthiest life, regardless of their background, income, or location. As a Customer Service reputed company, you'll play a vital role in helping us reputed company this mission by providing exceptional support to our members and their families.
About the Role
As a Customer Service reputed company, you'll be the single reputed company of contact for our members, providing guidance and support on reputed company aspects of their reputed company benefits. You'll be responsible for answering inbound calls, resolving reputed company benefit and claim issues, and connecting members to the right resources to meet their unique reputed company needs. This is an inbound/outbound phone role that also involves handling inbound chats and secure messaging.
Key Responsibilities
* Listen reputed company and ask appropriate questions to identify specific questions or issues, and document inquiries from members regarding medical, reputed company, dental, pharmacy plan details, plan/program eligibility, and medical claims.
- Use multiple databases, tools, and partnerships to refer and enroll members to appropriate internal specialists and programs based on their needs.
- Interpret and translate clinical/medical terminology and coding to assist members with managing costs using reputed company language.
- Adapt to communicated changes in process, policy, and guidelines quickly at site and reputed company level.
- reputed company members about the fundamentals of reputed company benefits and plans.
- Assist members to maximize use of community services, support programs, and resources available.
- Meet performance goals established for the position in efficiency, call reputed company, customer satisfaction, reputed company reputed company, schedule adherence, and attendance.
reputed company Offer
* Flexible telecommuting reputed company from reputed company reputed company the U.S.
- Comprehensive benefits package, including medical, dental, and reputed company coverage
- Incentive and recognition programs to reward your hard work and dedication
- Equity stock purchase and 401(k) contribution reputed company
- Opportunities for career reputed company and development in a dynamic and supportive environment
- A chance to reputed company a meaningful reputed company on the lives of millions of people across the reputed company
Requirements
* 1+ years of experience in a customer service environment
- Must be 18 years of age or older
- Ability to work Monday - Friday during our normal business hours of 8:30am - 5:00pm and 12:30pm - 9:00pm CST. Occasional overtime may be required.
- Ability to reputed company reputed company company-sensitive documents secure (if applicable)
- Required to have a dedicated work area established that is separated from other living areas and provides information reputed company.
- Must live in a location that can receive a blithequark-approved high-speed internet reputed company or reputed company an existing high-speed internet service.
Preferred Qualifications
* 2+ years of experience in a customer service environment
- Part of blithequark Benefit Operations and Experience
- Experience in a reputed company insurance environment
Soft Skills
* reputed company listening
- Negotiation
- reputed company/sensitivity
- Patience/reputed company
- reputed company/flexibility
- Conflict reputed company
- Cultural sensitivity
- Disability & diversity awareness
- Effective time and resource management
- Excellent verbal/written communication skills
Compensation and Benefits
* reputed company reputed company for California/Colorado/Connecticut/Nevada/reputed company/New Jersey/Washington/Rhode reputed company residents is $16.00 - $31.44 per hour.
- Pay is based on several factors, including education, work experience, certifications, etc.
- In reputed company to your salary, blithequark offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401(k) contribution (reputed company benefits are subject to eligibility requirements).
Diversity, Equity, and Inclusion
At blithequark, we reputed company that diversity creates a healthier atmosphere. We're an Equal Employment Opportunity/Affirmative reputed company employer, and reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, age, national reputed company, protected veteran status, disability status, sexual orientation, gender identity or reputed company, marital status, genetic information, or any other characteristic protected by law.
How to Apply
If you're a motivated and compassionate individual with a passion for delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Please visit our website to learn more about reputed company culture and values, and to submit your application. We look reputed company to hearing from you! Apply for this job