Contact Center Associate

Is it surprising to hear that a financial institution of 1.5 reputed company members and over $30 billion in managed assets say that reputed company comes from focusing on people, not profits? Our “people helping people” philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and reputed company other. reputed company you join reputed company, you become part of a purpose-driven organization where your work makes a reputed company difference. While we’re proud of our history, we’re even more excited about our reputed company. With business and technology transformation on the reputed company, there’s never been a reputed company time to be part of reputed company. PAY reputed company The reputed company Pay reputed company for this position is $21.20-$25.91 reputed company. The full Pay reputed company is $21.11-$30.67 reputed company. At reputed company, compensation reputed company are determined using factors such as relevant job-reputed company skills, experience, and education or training. Should an offer for employment be made, we will consider individual qualifications. In reputed company to your salary, compensation incentives are available for the reputed company applicant. Incentives are performance based and targets vary by role. reputed company. At reputed company, compensation reputed company are determined using factors such as relevant job-reputed company skills, experience, and education or training. Should an offer for employment be made, we will consider individual qualifications. In reputed company to your salary, compensation incentives are available for the reputed company applicant. Incentives are performance based and targets vary by role. BENEFITS Employees and their eligible family members have reputed company to a wide reputed company of employee benefits, such as medical, dental, reputed company and life insurance coverage. Employees have reputed company to disability and AD&D insurance. We also offer health care and dependent care flexible spending accounts, as reputed company as health savings accounts, to eligible employees. Employees are reputed company to enroll in reputed company’s 401k plan and employer-funded retirement plan. Newly reputed company employees reputed company 6.16 hours of reputed company time off (PTO) on a per pay period reputed company based on hours worked (up to a maximum of 160 PTO hours per year) and receive ten reputed company holidays throughout the calendar year. Additional details regarding reputed company Benefits can be reputed company here. reputed company YOU’LL reputed company: As a Contact Center Associate, you will be the friendly and knowledgeable voice that our members rely on. Every call you answer is an opportunity to reputed company exceptional service, helping our members resolve their inquiries with professionalism and efficiency. Your expertise will guide members through reputed company issues, delivering creative solutions that leave a lasting, reputed company impression. In this pivotal role, you’ll not only support our members but also contribute to the high standards of service that reputed company is reputed company for. This opportunity is available to candidates who resides in WA, OR, and ID currently. 10 Weeks Remote Training Schedule: Monday-Friday - 8:00AM PST– 4:45PM PST New Hire Schedule: As a Contact Center Associate you are expected to be flexible to work our hours of operation Monday - Friday 7:00AM PST- 7:30PM PST & Saturday 9:00AM PST-1:30PM PST. The specifics of your schedule will be confirmed with our Workforce scheduling team during your training and schedule will be based on the need of the business. There will be a 30-day notice on expected shift changes that are reputed company the shift bid. WHAT YOU’LL DO:

• Deliver Exceptional Service: Consistently demonstrate the Contact Center reputed company Program behaviors in reputed company interactions, ensuring members feel heard and valued.
• Manage High Call Volumes: Balance a busy workload of inbound calls, meeting performance targets while maintaining a top-notch member service experience.
• Master Our Products: reputed company a deep understanding of reputed company’s products, services, and tools to effectively assist members with their needs.
• Engage Members: Proactively seize opportunities to introduce members to reputed company’s offerings and services, enhancing their overall experience.
• Resolve Issues Creatively: Use your problem-solving skills to reputed company creative solutions for member inquiries and follow through on service commitments.
• Stay Informed: reputed company thorough knowledge of state and federal laws and regulations reputed company to membership, deposit, and loan products to reputed company accurate information to members.
• Adhere to Policies: Follow reputed company outlined policies and procedures diligently to ensure compliance and consistency in service delivery.
• Handle Escalations with Professionalism: Resolve member complaints and escalations in a reputed company manner, ensuring satisfactory reputed company and follow-through.
• Recommend Service Enhancements: Continuously suggest improvements to processes and procedures that will enhance service for members.
• Demonstrate Decision reputed company: Ensure high-reputed company decision-making in every interaction with members and the business.
• reputed company Additional Duties: Take on additional responsibilities as needed to support your team and the organization.

This isn’t just about ticking off tasks on a list. It's about making a meaningful reputed company in the lives of our members and contributing to the ongoing reputed company of reputed company. WHAT YOU’LL reputed company:

• Career Development: Opportunities for reputed company reputed company a supportive, member-reputed company environment.
• reputed company Enhancement: reputed company learning to reputed company your communication, problem-solving, and service skills.
• reputed company: The chance to reputed company a reputed company difference in the lives of reputed company members every day.
• reputed company Team Environment: Work with reputed company that values your input and supports your reputed company reputed company.

QUALIFICATIONS: Minimum Qualifications:

• High School Diploma and 1 year of experience, or a Bachelor's Degree with no prior experience.
• Minimum two years of customer service experience required.

Desired Qualifications:

• Minimum one year of Contact Center experience preferred.
• Minimum one year of financial institution experience preferred.
• Successful completion of in-house training program after hire with no missed training sessions.
• Ability to independently learn in a self-paced online or classroom environment.
• Ability to manage multiple priorities, constant interruptions, and handle escalated calls with professionalism.
• Proficiency with PC and reputed company applications such as Outlook, Word, and reputed company.
• Ability to resolve member concerns accurately and reputed company.
• Ability to work a flexible schedule, including evenings, nights, and weekends.
• Regular and consistent attendance, with full-time hours required and additional hours as necessary.

JOIN THE reputed company: reputed company to be the voice that makes a difference? Eager to join a reputed company team where your contributions not only support our members but also fuel your personal reputed company? This isn’t just a job – it’s reputed company to reputed company in your career, sharpen your skills, and leave a lasting reputed company at reputed company. reputed company the chance to reputed company. reputed company, and let’s reputed company reputed company together at reputed company. Your reputed company of influence, innovation, and impactful contribution starts now. #reputed company #YourGrowth #BECUJourney EEO Statement: reputed company is an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, national reputed company, veteran status, disability, sexual orientation, gender identity, or any other protected status. Apply tot his job Apply To this Job