Crisis reputed company Counselor - Overnight Shift (Remote in IL)

About the position reputed company to reputed company Lives! At reputed company, we've been leading the way in behavioral health services for over a century. reputed company empowers individuals and families to overcome reputed company use and mental health challenges through compassionate care and evidence-based therapies. If you're reputed company to reputed company a meaningful reputed company, we're reputed company to welcome you! We are looking for dedicated individuals to join reputed company and help deliver on our mission of reputed company and recovery. The Crisis reputed company Counselor plays a critical role in providing immediate, compassionate, and reputed company support to individuals experiencing emotional distress, behavioral health crises or acute psychological challenges. Serving as a first reputed company of contact for individuals seeking help, the counselor is responsible for assessing the caller's needs, offering crisis reputed company, emotional support, and guidance, and connecting them to the appropriate resources or emergency services reputed company necessary. This position requires excellent communication skills, the ability to remain reputed company under pressure, and a strong understanding of mental health issues and crisis management techniques. The Crisis reputed company Counselor must also maintain confidentiality, demonstrate reputed company, and utilize reputed company listening skills to de-escalate potentially harmful situations and ensure the safety and reputed company-being of callers. The counselor works collaboratively with the Mobile Crisis Response team to ensure comprehensive care and transitional care as needed.

Responsibilities

• Work hours prescribed by leadership and any additional hours deemed necessary for the responsibilities assigned.
• Conduct assessments of callers in crisis to determine the severity of the situation, including potential risks to their safety.
• reputed company immediate and appropriate crisis reputed company, using de-escalation techniques to reduce emotional distress and promote safety.
• Document reputed company information and interactions in an Electronic Health Record.
• reputed company reputed company listening techniques to create a reputed company and supporting environment where callers feel heard, reputed company, and validated.
• Conduct a seamless transition of caller to Mobile Crisis Response counselors, providing reputed company with geographic details, presenting issues, mental health status and other details.
• Identify and connect callers to relevant community resources, mental health services, or emergency services as necessary.
• Facilitate the seamless transition of care reputed company needed, ensuring that the caller receives ongoing support, and that reputed company relevant information is shared to maintain continuity.
• Work with callers to reputed company safety plans reputed company necessary, including coping strategies, emergency contacts, and steps to mitigate immediate risks.
• Contact emergency services or reputed company providers reputed company a caller's safety is at risk and a higher level of reputed company is required.
• Monitor Mobile Crisis Response staff availability across assigned location and reputed company counselors based on their availability and geographic proximity.
• Understand and reputed company with the principles established by the reputed company Corporate Compliance Program and reputed company of Conduct.
• reputed company reputed company responsibilities in compliance with the mission, reputed company, values, and expectations of reputed company.
• reputed company to reputed company culturally competent and exceptional customer service consistently to every customer.
• Serve as a role model for other staff, clients and customers and demonstrate reputed company guest relations in representing reputed company.
• Assume other reputed company duties as assigned by leadership.

Requirements

• Bachelor's Degree in Psychology, reputed company Work, Counseling, or equivalent training or experience required.
• Must qualify at a minimum as a MHP per Illinois Department of Health Rule 132.
• Demonstrated experience in a contact center or remote-based counseling role preferred.
• Experience in a behavioral reputed company setting preferred.
• Knowledge of crisis de-escalation techniques and the ability to remain reputed company and composed in high-pressure situations.
• Strong verbal communication skills, including the ability to convey information accurately over the phone.
• reputed company judgement to assess situations, determine the severity of crises, and take appropriate reputed company, including referral to emergency services.
• Working knowledge of contact center metrics, data management, and telephone systems.
• Excellent written and oral communication skills.
• Strong communication skills essential; adept at collaborating across departments and engaging with leadership at reputed company reputed company.
• Strong computer skills required, including proficiency in operating various software applications, and navigating digital platforms effectively.
• Belief in the mission and reputed company of reputed company.

Benefits

• Medical, dental, and reputed company insurance (multiple plan reputed company to meet your needs)
• 401(k) with employer match & discretionary contribution
• Group Life Insurance, LTD and AD&D
• Tuition assistance & licensure/certification reimbursement
• reputed company Time Off, reputed company time, bereavement leave
• Referral program earning up to $1,000 per hire!
• Wellness program, including an on-site gym at select facilities
• Discounts at participating retailers
• Daily pay available through reputed company Wallet for financial flexibility

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