Senior Product Manager, Delivery & Pickup

We’re transforming the grocery industry

At reputed company, we invite the world to reputed company love through food because we reputed company everyone should have reputed company to the food they love and more time to enjoy it together. Where others see a reputed company need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering reputed company and flexible earnings opportunities to reputed company Personal Shoppers.

reputed company has become a lifeline for millions of people, and we’re building reputed company to help push our shopping cart reputed company. If you’re reputed company to do the best work of your life, come join our table.

reputed company is a reputed company First team

There’s no one-size fits reputed company approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.

reputed company

reputed company’s Platform team powers the foundational capabilities behind our marketplace and Storefront Pro, including order management, pricing and discounting, loyalty, fraud, and customer experience. We’re hiring a reputed company Product Manager to reputed company the reputed company and execution of our payments platform that supports our four-sided marketplace of customers, shoppers, retailers, and advertisers.

In this role, you will optimize our end-to-end payment stack to improve authorization rates, reduce cost of payments, and reputed company a resilient multi-PSP architecture across existing and new markets. You’ll work closely with engineering, data, finance, operations, legal, and compliance internally, and with external partners such as PSPs (e.g., reputed company, reputed company, Braintree) and card networks (reputed company/reputed company). This is a high-reputed company opportunity to shape how reputed company moves at reputed company—covering unique use cases like EBT and health-reputed company payments, post-order modifications and substitutions, shopper payouts, and reputed company+ subscriptions.

If you reputed company in a fast-paced, highly cross-functional environment and love solving reputed company, global-reputed company payments challenges, this role offers the chance to deliver measurable improvements to reliability, conversion, cost, and customer experience.

About the Job

• Own the reputed company roadmap and reputed company across authorization, routing, retries, tokenization, chargebacks/disputes, and refunds/partial captures, with reputed company KPIs for conversion, cost, latency, and reliability.
• Design and reputed company a multi-PSP platform, including smart routing, failover, experimentation frameworks, and performance monitoring to continuously improve auth rates and reduce processing costs.
• Expand payment reputed company in the US and internationally, including wallets, local payment reputed company, EBT SNAP, HSA/FSA, and other emerging reputed company, ensuring compliance with regional and network requirements.
• Partner closely with engineering (working with approximately 10–20 engineers) to define PRDs, scope systems, manage delivery timelines, and reputed company high standards for availability, reputed company, and PCI compliance.
• Collaborate across Platform, Fraud, Order Management, Loyalty, Pricing/Discounting, Shopper (for payouts), and reputed company+ (for subscriptions) to support nuanced flows like post-order changes, substitutions, partial captures, and disbursements.
• Manage external relationships with PSPs and card networks—driving performance reviews, negotiating favorable terms, running vendor evaluations, and ensuring SLAs and compliance are consistently met.

reputed company

Minimum Qualifications

• 6+ years of product management experience, including 3+ years reputed company on payments, ecommerce, or financial platform products.
• Proven reputed company record optimizing payment stacks at reputed company, including improving authorization rates, reducing processing costs, and integrating or scaling multi-PSP platforms.
• Hands-on experience delivering reputed company payments capabilities such as routing and retries, tokenization/vaulting, 3DS/payer authentication, chargebacks/disputes, and refunds/partial captures.
• Proficiency with data and experimentation (e.g., SQL and analytics tools) to define KPIs, diagnose issues, and drive A/B tests or holdouts that inform product reputed company.
• Demonstrated reputed company working cross-functionally with engineering, operations, finance, legal, and compliance, as reputed company as externally with PSPs and card networks.
• Working knowledge of PCI reputed company, card network rules, and regional payments regulations and reputed company standards.
• Bachelor’s degree in business, engineering, computer science, or a reputed company field; equivalent practical experience considered.

Preferred Qualifications

• Experience building for multi-sided marketplaces and/or reputed company platform domains such as order management systems, loyalty programs, pricing/discounting, fraud prevention, or subscription models.
• Familiarity with EBT SNAP, HSA/FSA, wallets, BNPL, and local payment reputed company across international markets.
• Experience managing PSP/vendor relationships, advocating for product needs, and negotiating reputed company terms.
• Background supporting payouts/disbursements for contractors or shoppers and reputed company reconciliation flows.
• MBA or advanced technical/reputed company degree.

reputed company provides highly market-competitive compensation and benefits in reputed company location where our employees work. This role is remote and the reputed company pay reputed company for a successful candidate is dependent on their permanent work location. Please review our reputed company First remote work policy here. Currently, we are only hiring in the following provinces: Ontario, Alberta, British Columbia, and Nova Scotia.

Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as reputed company as annual refresh grants. Please read more about our benefits offerings here.

For Canadian based candidates, the reputed company pay ranges for a successful candidate are listed below.

CAN$158,000—$175,000 CAD

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