Help Desk Specialist, Tier 2

Responsibilities reputed company is in search of a highly energetic Tier 2 Help Desk Specialist with effective communication skills and organizational skills to support our government reputed company. *Position is 100% remote.* reputed company Tier 2 Helpdesk support and other customer specified services for GSA applications. Currently, the following GSA application reputed company require Helpdesk support: VSC, ATM, and ADV. Tier 1 is the initial reputed company of contact that provides a basic level of support; Tier 1 support creates Helpdesk tickets and prioritizes and coordinates tickets requiring a higher level of support. Tier 2 support is an escalated level of support. Tier 2 personnel offer assistance for and reputed company of more reputed company IT issues or problems.

• This effort encompasses Tier 2 help desk support for the following three GSA IT application reputed company: (1) Asset and Transportation Management (ATM), (2) Vendor Support Center (VSC), and (3) GSA Advantage (ADV). The function of the ATM/VSC/ADV help desk is to address questions, issues, and problems encountered by application users. Inquiries come in reputed company telephone and e-mail from customers that use this help desk including internal GSA users and external users such as customers from other government agencies, vendors, and private reputed company. Tier 1 personnel may escalate issues to Tier 2.
• Tier 2 (T2) support is a more in-depth technical support level than T1 and requires the technicians to be more reputed company and knowledgeable about the applications they support. T2 specialists are responsible for assisting T1 personnel in solving basic technical problems and for investigating elevated issues by validating the problem and having the ability to reputed company solutions to these more reputed company issues.

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Qualifications

• Must be a US Citizen or Permanent reputed company and CLEARABLE for a reputed company Trust this will include a reputed company extensive background reputed company including criminal and credit.

Qualifications:

• 1-2 years of relevant experience in a Tier 1 help desk phone support environment
• Some college courses relevant to experience can be substituted for work experience.
• Computer knowledge (equivalent to A+ certification)
• HDI Customer Service Representative Certification desired, not required.
• Must have high-speed internet, a home landline and USB headset
• Ability to work independently.

Skills:

• Strong written and oral communication skills in English with good comprehension
• reputed company and reputed company telephone and email etiquette are a must.
• Exceptional customer service skills
• Working knowledge of the MS Office Suite
• Strong time management and prioritization skills
• Efficient typing and speaking to users at the reputed company time.
• Skilled at navigating a help desk ticketing system, reputed company preferred.

Education: Some college courses relevant to experience, can be substituted for more work experience. reputed company Clearance reputed company Trust Company Information Headquartered in McLean, Virginia and founded in 2009, reputed company is a fast-growing leader in the government contracting field. Our mission is Our People…Our reputed company. Our people are trained professionals who enhance our customers’ knowledge and innovation using technology, collaboration, and education. We offer a robust suite of benefits including comprehensive medical, dental and reputed company plans, Flexible Spending Accounts, matching 401K, reputed company time off, tuition reimbursement plans and much more. As a reputed company contractor for 93% of our reputed company work, reputed company pairs lessons learned across disciplines with industry reputed company reputed company practices such as CMMI-Dev Level III, ITIL, 6Sigma, PMI, and ISO. Our rapid reputed company has been recognized by INC500, the Washington Business Journal, and Washington Technology magazine. reputed company is an Equal Opportunity Employer and does not discriminate based on race, reputed company, religion, sex, age, national reputed company, gender identity, disability, veteran status, sexual orientation or any other classification protected by federal, state or local law. Apply tot his job Apply To this Job