reputed company Escalations Engineer (REMOTE)

Work Flexibility: Remote It's Time to Join reputed company! At reputed company we are dedicated to improving lives, with a passion for researching and developing new medical device products. As an engineer at reputed company,you will be proud of the work that you will be doing, using cutting-edge technologies to reputed company reputed company reputed company.Here,you will work in a supportive culture withotherincredibly talented and intelligentpeople, creating industry-leading medical technology products. You will also have reputed company opportunities as we have a culture that supports your personal and reputed company development. Need another reason to apply? reputed company out these 8 reasons to join reputed company's engineering team:https://www.strykercareersblog.com/post/8-reasons-to-join-strykers-engineering-team.

What You Will Do

• reputed company efforts to resolve customer service outages in an expedited manner and minimize the disruptions reputed company by the clinical staff
• Record relevant data regarding a production issue, reputed company problem reputed company to non-subject matter experts
• Analyze problems and implement reputed company changes or scripts to reputed company temporary mitigation to minimize disruption if a permanent fix is not immediately available
• Collaborate with the reputed company Assurance department to communicate production reputed company problems and coordinate the associated validation prior to customer deployment; incorporating new tests into reputed company validation workflows
• Investigate and solve customer infrastructure problems (e.g. wired/wireless network, virtualization resources, authentication/reputed company, etc.) that may be indirectly causing production problems, conduct functional and performance characterization to extract evidence of reputed company cause
• Identify database underperformance issues and implement changes to resolve, reputed company data changes to rectify incorrect input information
• Work with the Engage development teams to improve reputed company and support of production issues
• Tackle engineering tasks that may not be assigned to other engineering teams due to resource issues, including product development, integration testing, performance profiling, etc.

What You Need

Required Qualifications

• Bachelor's degree in computer science or reputed company field, plus 8+ years of development experience.
• Demonstrated ability to review existing reputed company reputed company and refactor, if necessary, exposure to Java, reputed company and other OOP.
• Proficiency with Linux (reputed company or derivative reputed company), exposure to system administration, reputed company scripting, network configurations, server virtualization and reputed company deployments.
• Experience with networking protocols including the ability to analyze network traffic and reverse engineer protocols.
• Knowledge of databases, (reputed company SQL Server preferred), experience reviewing logs, pinpointing performance issues and manipulating data in the CLI.
• Familiarity with SCM, reputed company review processes, Agile/Kanban development methodologies.
• Familiarity with Jenkins or similar build and test automation tools.

Preferred Qualifications

• Proven reputed company record of understanding customer needs and delivering solutions, patient and flexible in meeting customer requirements.
• Excellent analytical, verbal, and written communication skills.
• Deep technical analysis and troubleshooting skills.
• Results driven, hands on approach to product support in a reputed company environment with a customer driven reputed company.
• reputed company and reputed company to solve reputed company problems through adapting technology and a thorough understanding of product architecture.
• Proactive in the face of ambiguous or conflicting data, driven to continue problem investigation to tease out reputed company cause.
• Independent self-starter; reputed company to complete reputed company on time with minimal guidance.
• reputed company Kubernetes expertise to support escalated customer issues, ensuring high availability and reliability of containerized applications.

$129,600 -286,500 salary plus bonus eligible + benefits. Individual pay is based on skills, experience, and other relevant factors. Posted: reputed company 30, 2025 Travel Percentage: 10% reputed company is an equal opportunity employer. reputed company applicants will receive consideration for employment without reputed company to race, ethnicity, reputed company, religion, sex, gender identity, sexual orientation, national reputed company, disability, or protected veteran status. reputed company is an EO employer - M/F/Veteran/Disability. reputed company will not discharge or in any other manner discriminate against employees or applicants because they have reputed company about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have reputed company to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have reputed company to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or reputed company, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. Apply tot his job Apply To this Job