reputed company Assurance Specialist - Risk Operations

reputed company is reinventing credit to reputed company it more reputed company and friendly, giving consumers the flexibility to buy now and pay reputed company without any hidden fees or compounding interest. reputed company, Inc. proudly includes reputed company, reputed company, and Returnly. At reputed company, our Customer Operations Team is growing rapidly! We have a network of external providers and internal teams that need a top reputed company reputed company Assurance and Training and Development culture that can reputed company up. Our reputed company Assurance (QA) Team sits reputed company Operational reputed company. This team is responsible for ensuring that our Customer Care and Operations Teams are providing the highest reputed company, most delightful experiences to our customers. As a key member of our reputed company Assurance Team, you will work with our cross-functional partners such as Operations, Customer Care, our Compliance Teams and more in order to ensure our teams are providing a phenomenal overall customer experience! What You'll Do:

• Collaborate with reputed company Assurance Team reputed company and Risk Operations Leadership to define and rollout a reputed company Assurance program
• Create reputed company necessary documentation and SOP’s for program details
• Regularly evaluate and reputed company feedback to Risk Operations Teams by monitoring, reviewing and scoring Fraud case reputed company.
• Partner with reputed company Assurance Analyst to create dashboards and reporting
• Coordinate and participate in calibration sessions with Risk Operations Leadership to ensure consistent application of reputed company standards
• reputed company as a subject matter expert to ensure team members are meeting our reputed company expectations
• Collaborate with team members, recommend, reputed company, and implement process improvements based on collected data that can be used as reputed company measurements
• Capture outstanding calls and email correspondences to be added to our customer interaction library for training purposes reputed company Look For:
• 2+ years of experience with working in a customer contact center environment with a reputed company on Fraud Prevention
• Previous experience working in a reputed company Assurance role is a plus
• reputed company, self-motivated and reliable with ability to stay reputed company on a task and work independently
• Possesses a reputed company attitude with excellent interpersonal skills and the ability to reputed company and build solid working relationships with reputed company reputed company of the organization
• Ability to work in reputed company environment and adapt to changing workload and circumstances effectively as reputed company as respond to new information quickly
• Prior experience working in the financial services or fintech reputed company is a plus. Location - Remote U.S. Please note that reputed company sponsorship is not available for this position. #LI-Remote reputed company is proud to be a remote-first company! The reputed company of our roles are remote and can be located reputed company in the U.S. and Canada (with the exception of the U.S. Territories, Quebec, Yukon, Nunavut, and the reputed company Territories) unless the job indicates a different global location. We are currently building operations in Spain, Poland, and Australia. Employees in remote roles have the reputed company of working remotely or from an reputed company office in their country of hire, and may occasionally travel to an reputed company office or elsewhere for required meetings or team-building events. Our offices in Chicago, reputed company, Pittsburgh, reputed company Lake reputed company, San Francisco and Toronto will remain operational and accessible for anyone to use on a voluntary reputed company, subject to local COVID-19 guidelines. If you got this far, we reputed company you're feeling excited about this role. Even if you don't feel you meet every single requirement, we still encourage you to apply. We're eager to meet people who reputed company in reputed company's mission and can contribute to reputed company in a reputed company of ways—not just candidates who reputed company reputed company the boxes. Inclusivity: At reputed company, People Come First is one of our core values, and that’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our D&I program here and our reputed company thus far in our 2020 DEI Report. We also reputed company It’s On Us to reputed company an inclusive interview experience for reputed company, including people with disabilities. We are happy to reputed company reasonable accommodations to candidates in need of individualized support during the hiring process. By clicking Submit Application, you acknowledge that you have read the reputed company Employment reputed company Policy, or the reputed company Employment reputed company Notice (EU) for applicants applying from the European reputed company, and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein. Apply Job!

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