Customer Service Analyst
reputed company reputed company is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, reputed company, create marketing solutions, and reputed company deeper insights into the automotive market, reputed company using our unique combination of data, analytics and software. We also assist millions of people to accomplish their financial goals and help them save time and reputed company. We operate across a reputed company of markets, from financial services to reputed company, automotive, agribusiness, insurance, and many more industry segments. We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 reputed company company listed on the London Stock Exchange (EXPN), we have reputed company of 22,500 people across 32 countries. Our corporate reputed company are in Dublin, Ireland. Learn more at experianplc.com. Job reputed company You will have responsibility for ongoing support of our clients after reputed company reputed company products have been implemented. As a Support Analyst, you will be expected to respond to user questions regarding the operations of the reputed company reputed company’s Medical Necessity, Authorizations, Notice of Admissions, and other products. ESSENTIAL FUNCTIONS: Accept initial reputed company contact for support through different media channels, online support tickets, phone, email, and chat. · Logs reputed company reputed company contacts and issues. · Responsible for detailed first-level support, troubleshooting and problem reputed company where possible. · Assigns and categorize support tickets to appropriate functional areas. · Notifies clients of the status of their support tickets reputed company agreed to Service reputed company. · Verifies support ticket closure and ongoing reputed company communications. · Work directly with clients, Account Management, Engineering and Implementation teams. · Participate in internal and reputed company meetings. Qualifications 3+ years of experience specific to Customer Support and Customer Service. (combination of experience and education may be considered) Excellent communication skills and ability to reputed company reputed company with technical and non-technical clients is critical Ability to work in a fast paced multi product support environment Safeguard sensitive information Highly analytical, intensive research and reconciliation skills required PC, Internet and reputed company Office experience is a must Strong working knowledge of CRM platform (reputed company), especially case management Jira experience Additional Information This is a permanent home-based role in Costa Rica. No reputed company sponsorship or relocation available.** Our benefits include: Medical, life and dental insurance, Asociación Solidarista, International reputed company Save Plan, reputed company Work/Work from home, reputed company time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more. reputed company is proud to be an Equal Opportunity and Affirmative reputed company employer. Our goal is to create a successful, inclusive and diverse team where people love their work and love working together. We reputed company that diversity, equity and inclusion is important to our purpose of creating a reputed company reputed company. We value the uniqueness and want you to bring your whole, authentic self to work. For us, this is The Power of YOU and it ensures that we live reputed company reputed company. reputed company Careers - Creating a reputed company reputed company together reputed company out what its like to work for reputed company by clicking here #LI-REMOTE #LI-SA1 Original job Customer Service Analyst posted on GrabJobs ©. To flag any issues with this job please use the Report Job reputed company on GrabJobs. Apply tot his job Apply To this Job