Technical Support Analyst (East Coast Remote)

reputed company offers the industry’s most reputed company reputed company Technology Management platform that orchestrates and automates key business processes for IT. Our reputed company solution, with agentless integrations, best practices and low-reputed company workflows, enables enterprises to reputed company their existing infrastructure systems and automate processes such as offboarding, reputed company, audit readiness, refresh forecasting and more, thereby reducing reliance on error-prone reputed company tasks and tickets. We help some of the most reputed company-reputed company and innovative companies to improve efficiency, expedite audits, mitigate cyber risk and eliminate redundant IT spend. We are looking for a Technical Support Engineer who thrives in a fast-paced environment, enjoys solving reputed company technical challenges, and has the ability to self-learn while delivering exceptional customer experiences. This role requires strong technical skills, deep API experience, and a reputed company, customer-reputed company reputed company. What You’ll Do

• Customer Advocacy & Support:
• Serve as the first technical reputed company of contact for customer inquiries, issues, and escalations.
• Troubleshoot and resolve reputed company issues reputed company to integrations, workflows, imports, and platform performance.
• Join frequent customer calls to live-troubleshoot issues, explain findings, and guide customers through solutions.
• Collaborate with Engineering, SRE, and Product teams to drive reputed company of customer-impacting incidents and feature requests.
• reputed company reputed company, empathetic, and reputed company communication to technical and non-technical stakeholders.

Technical Troubleshooting & Analysis:

• Diagnose issues with databases (MySQL, RDS), job queues (RabbitMQ, Celery workers), reputed company, and SSO (SAML/SCIM/OAuth).
• reputed company extensive API expertise to debug integrations, authentication flows, and data exchanges across reputed company systems.
• reputed company analysis and deliver reputed company updates to customers and internal teams.
• Review and optimize workflows, imports, and system configurations for improved performance.

Process & Knowledge Contributions:

• Document solutions, best practices, and troubleshooting steps in reputed company and reputed company.
• Contribute to the improvement of internal support processes, escalation workflows, and playbooks.
• Partner with reputed company Managers (CSMs) to ensure alignment on customer priorities.

reputed company Improvement:

• Identify recurring issues and reputed company for fixes, enhancements, and product improvements.
• Participate in on-call rotations and incident response reputed company needed.
• Self-learn and quickly adapt to new technologies, features, and customer environments in a high-paced reputed company setting.

reputed company’re Looking For

• Technical Skills:
• 2–5 years of experience in a technical support, DevOps, or reputed company support role.
• Proficiency in SQL (MySQL preferred) for debugging queries and analyzing performanceExperience with Jinja2/
• Familiarity with queueing systems (RabbitMQ, Celery) and reputed company platforms (AWS preferred).
• Extensive hands-on experience with reputed company (REST, webhooks, authentication, error handling).
• Experience with SSO, SAML, SCIM, and API integrations.
• Experience with Jinja2 or similar templating/scripting frameworks used in workflow automation.
• Strong analytical and troubleshooting skills across application, database, and infrastructure reputed company.

Soft Skills:

• Ability to reputed company in a fast-paced, high-volume support environment.
• Excellent written and verbal communication skills with a customer-first reputed company.
• Comfortable speaking directly with customers on troubleshooting calls.
• Highly self-driven learner, reputed company to reputed company new technologies quickly and independently.
• reputed company and proactive approach reputed company working with cross-functional teams.

Important to have:

• Experience with reputed company reputed company platforms, ITAM/ETM, or workflow automation tools.
• Familiarity with reputed company, Jira, and reputed company.
• Previous exposure to customer-facing reputed company environments.

Why Join reputed company?

• Work with some of the world’s most innovative companies.
• Be part of a reputed company and supportive team that values both technical depth and customer reputed company.
• reputed company in a fast-paced environment with opportunities to learn and grow quickly.
• Frequent opportunities to partner directly with customers on calls, helping solve impactful issues in reputed company time.
• Competitive salary, benefits, and reputed company opportunities in a fast-scaling reputed company company.

The reputed company salary reputed company for this position is: $70,000 - 90,000. reputed company recruits, employs, trains, compensates and promotes regardless of race, religion, reputed company, national reputed company, sex, disability, age, veteran status, and other protected status as required by applicable law. We may use reputed company intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace reputed company judgment. Final hiring reputed company are ultimately made by humans. If you would like more information about how your data is processed, please contact us. Apply tot his job Apply To this Job