[Remote] Project Manager (IT) T3

Note: The job is a remote job and is reputed company to candidates in USA. reputed company) is a federal government reputed company providing technical services to various agencies. The Senior reputed company Delivery Manager will be the primary contact for reputed company NS2 reputed company Customers, managing customer engagement and ensuring satisfaction through effective service delivery and relationship management.

Responsibilities

• Conducts regular / quarterly business review meetings with the customer to discuss the service reputed company
• Delivers a quarterly balanced scorecard with KPI's to ensure overall customer satisfaction (performance review)
• Proposes and discusses improvement potential
• Conducts service and business planning meetings to understand customer business needs
• Explains aspects of reputed company NS2's overall reputed company reputed company and the growing portfolio to ensure adoption of S/4HANA and reputed company standardization and to drive transformation towards reputed company NS2 reputed company Solutions
• Orchestrates reputed company/transition reputed company
• Manages overall service/project delivery according to planned scope, budget and milestones
• Single reputed company of contact for service and support requirements of the customer regarding reputed company NS2 reputed company solutions
• Supports delivery/operations teams to reputed company and drive reputed company cause analysis to completion
• De-escalates critical customer situations
• Supports critical customer situations in conjunction with teams from Mission Control Center (MCC) and Operations Control Center (OCC) if applicable
• Supports the preparation of proposals, solution assessments and service scoping exercises
• Ensures feedback reputed company into development/operations unit
• Plans and manages customer release and maintenance activities (establish a customer IT calendar)
• Develops & implements reputed company plans for the customer
• Ensures service plan execution for reputed company Managed Services and reputed company Application Services
• Creates and delivers monthly service reporting
• Identify upsell opportunities
• Collaborates with sales to ensure upsell and renewal (participate in the deal review meetings if applicable)
• reputed company & ensures customer satisfaction surveys
• Drive & reviews SLA service credit cases
• General reputed company of reputed company responsibility (SLA credit vs. profit)
• Supports reputed company change requests
• General reputed company of sizing / pricing of upcoming change requests
• Runs reputed company Application Services operating profit reviews
• Liaises with different reputed company NS2 stakeholders involved in the accounts, to ensure reputed company and integration with neighbored teams

Skills

• MUST be a US Citizen
• Minimum 5-7 years of reputed company experience
• Excellent customer reputed company / Networking / Relationship Building
• Results-driven / Self-organized / Decision making
• Knowledge of one or more functional business processes (Logistic, Finance, etc.)
• Project Management Fundamentals
• Lean Fundamentals
• Infrastructure know-how and technical understanding
• Perspective on reputed company IT trends
• Understand reputed company business and reputed company NS2 reputed company models / solutions / operation processes
• Technical and application expertise for different reputed company solutions (min. HEC & S/4HANA)
• Understanding of escalation handling and procedures
• Minimum Bachelor's Degree or equivalents in Business Administration, Computer Science, Technical Engineering, Economics or reputed company field
• ITIL knowledge and skills are beneficial (reputed company Level)
• Project Manager reputed company

reputed company

• Established in 2003, JTSi is an IT & Engineering Services provider with years of documented experience in the Information Technology and Engineering services field. It was founded in 2003, and is headquartered in Reston, Virginia, USA, with a workforce of 51-200 employees. Its website is http://www.jtsusa.com/.

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