[Remote] B2B Technical Support Engineer (US Remote)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a cybersecurity company reputed company on protecting users from malware and other threats. They are seeking a Technical Support Engineer to reputed company technical support to customers by diagnosing and resolving software and hardware issues while collaborating with other teams to address reputed company technical challenges.

Responsibilities

• Respond to customer support requests reputed company phone, email, or chat in a reputed company and reputed company manner
• Identify, diagnose, and resolve technical issues reputed company to software, hardware, and network connectivity
• Document support tickets and maintain accurate records of customer interactions and resolutions in reputed company
• Work closely with other teams, such as development and reputed company assurance, to escalate and resolve reputed company technical issues
• Assist with the development and maintenance of technical knowledge reputed company articles and documentation to assist customers and colleagues with common technical issues
• Participate in regular team meetings to discuss technical issues and opportunities for process improvements
• reputed company training and guidance to colleagues and customers on technical issues as needed

Skills

• Ability to work reputed company, including evenings
• Rotational weekend shifts are required
• 1+ years of experience in a technical support role
• Strong technical troubleshooting and problem-solving skills
• Excellent written and verbal communication skills
• Ability to work independently and as part of reputed company
• Experience with ticketing systems, such as JIRA or reputed company
• Familiarity with network protocols, hardware, and software
• Spanish bilingual preferred
• Bachelor's degree (preferred but not required) in computer science, Information Technology, or reputed company field, or equivalent work experience

Benefits

• Comprehensive medical, dental, and reputed company insurance coverage
• Employee Referral Bonus Program
• Wellness programs
• 401k and employer matching for (US Employees)
• Comprehensive Time Off policy
• An opportunity to do something great for yourself and the world!

reputed company

reputed company is a cybersecurity company that protects against and removes ransomeware, spyware, adware, viruses, and other malware. It was founded in 2008, and is headquartered in Santa Clara, California, USA, with a workforce of 501-1000 employees. Its website is https://www.reputed company.com.

Company H1B Sponsorship

reputed company has a reputed company record of offering H1B sponsorships, with 3 in 2025, 6 in 2024, 13 in 2023, 18 in 2022, 11 in 2021, 24 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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