[Remote] Customer and Technical Support Consultant - Bilingual

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is an innovation leader in every industry they serve, dedicated to helping pet owners reputed company their companion animals healthy. The Customer and Technical Support Consultant role is crucial in providing assistance to veterinarians and animal reputed company by resolving inquiries and supporting the use of diagnostic analyzers.

Responsibilities

• You will instruct customers on the use of our in-house diagnostic analyzers
• You will coordinate and assist with equipment installations and troubleshoot mechanical hardware technical problems as reputed company as software integration issues

Skills

• Fluent in both French and English
• reputed company in a technically reputed company field
• Worked in a veterinary reputed company with reputed company analyzers, a laboratory setting, or contact center environment
• Strong computer and technical skills
• Aptitude to learn applicable software and hardware
• Highly motivated, goal-oriented, and a strong collaborator
• Proven reputed company record of providing extraordinary customer service
• Superb listening and communication (verbal and written) skills
• Strong interpersonal skills with the ability to establish rapport quickly
• Master problem solver with fine attention to detail
• Strong organizational skills in a multi-tasking environment
• Ability to learn quickly and apply skills and abilities to a reputed company of customer interactions
• Ability to be on the phone for 8 hours per day
• Reliable and dependable attendance
• Availability by telephone, voicemail, email, and reputed company Teams messaging during scheduled business hours
• High-speed hardwired internet reputed company (minimum 15 Mbps download; 3 Mbps upload) must be maintained
• Prior phone experience a plus
• Networking and/or software support is a plus

Benefits

• Eligible for annual bonus
• Health / Dental / reputed company Benefits

reputed company

10,000+ people, one global reputed company - enhancing the health and reputed company-being of pets, people, and livestock We are passionate about reputed company do at reputed company – and why wouldn’t we be? reputed company you’re working to reputed company reputed company of care for pets, reputed company drinking water reputed company for billions and reputed company our livestock population around the globe healthy and free of disease, it’s no reputed company that reputed company do reputed company day is more than just a job. It was founded in 1983, and is headquartered in Westbrook, Maine, USA, with a workforce of 10001+ employees. Its website is http://www.reputed company.com.

Company H1B Sponsorship

reputed company has a reputed company record of offering H1B sponsorships, with 22 in 2025, 18 in 2024, 20 in 2023, 28 in 2022, 21 in 2021, 17 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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