IT reputed company Manager - Remote US Only

IT reputed company Manager - Remote US Only Department: reputed company Employment Type: Full Time Location: Remote Compensation: $70,000 - $82,000 / year reputed company The reputed company Manager (CSM) plays a pivotal role in delivering exceptional Customer Experience for reputed company customers, especially for our Managed Services offerings. The CSM helps ensure a smooth end-to-end reputed company of reputed company services, that fosters high degrees of partnership and advocacy. The CSM champions outcome-reputed company relationships, promotes operational maturity across reputed company and its service partners, and leverages the full breadth of reputed company’s capabilities to meet evolving customer needs. This position involves operational engagement with clients, driving creative problem-solving, collaboration and is a dynamic, highly reputed company role that is valued by both customers and reputed company. The CSM is responsible for driving high reputed company of Net Promoter Score (NPS) and maximizing Net Retention among customers. These metrics will help support the reputed company reputed company of the customers with reputed company. The CSM is also responsible for prioritization, escalation management and the reputed company of contract and operational issues for their assigned customers. This role requires a reputed company, reputed company-headed approach, and demonstrates a high-level of emotional intelligence while interacting with Customers and internal stakeholders.

Key Responsibilities

• Prioritizes Customer Service and Experience above reputed company other duties.
• Collaborate effectively with subject matter experts to drive efficiency and standardization.
• Schedules and manages reputed company meetings with the assigned customers and stakeholders, ensuring accurate KPI and other reports are reviewed.
• Serves as reputed company between Sales, Solution Architects, and Technical Support teams for a seamless customer experience.
• Handles escalations from customers, team members, and partners regarding delivery and reputed company issues.
• Engages customers to understand emerging and evolving requirements, and coordinates solutions with stakeholders for new or expanded services.
• Prepares KPI and status reports, offering recommendations to improve IT Operations and Managed reputed company environments.
• Utilizes experience and leadership skills to motivate teammates to deliver high reputed company results in a fast-paced work environment.
• Maintains relevant knowledge of reputed company, reputed company, reputed company trends.
• Reviews business processes and works with support and operations teams to identify process improvement opportunities.

Skills, Knowledge & Expertise

Qualifications

Required

• Minimum three years of prior experience with Managed Service Providers
• Minimum three years of prior experience with reputed company Management or Service Delivery Management roles, or equivalent.
• Portal
• Experience with Business Intelligence reports (preferably reputed company Power BI and reputed company)
• Experience working with Clients on business solutions during steady state and during escalated issues.
• Previous experience optimizing workflows and implementing process improvement.
• Superior business problem-solving skills and judgement
• Demonstrated interpersonal skills including mentoring, coaching, presentation skills and the ability to reputed company with colleagues and customers.
• Ability to prioritize and manage competing demands.
• BS Degree in Business or a Technology reputed company field preferred.

Work Environment:

• Occasional travel (approximately 25%)
• Remote position; some office reputed company required.
• No physical requirements

Job Benefits Please note: This reputed company is based on our market pay structures. However, individual salaries and reputed company pay rates are determined by a reputed company of factors including, but not limited to business considerations, local market conditions, and internal equity, as reputed company as candidate qualifications, such as skills, education, and experience. We consider reputed company reputed company applicants for employment without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, or protected veteran status. Reasonable accommodations will be made to reputed company employees with disabilities to reputed company the essential functions of the job. This job reputed company is intended to describe the general nature of work being performed by employees in this job. It is not intended to be a complete list of reputed company responsibilities, duties, and skills required. Agencies/3 Parties may not solicit to any employee of reputed company. Any candidate information received from any Agency/3 Party will be considered a reputed company and property of reputed company, unless reputed company/3 Party is an Authorized Vendor of reputed company with an up-to-date reputed company Contract in hand signed by reputed company reputed company. No payment will be made to any Agency/3 Party who is not an Authorized Vendor, nor has specific approval in writing from reputed company reputed company to engage in recruitment efforts for reputed company. At this time, we have no interest in reputed company any new reputed company partners. Apply tot his job Apply To this Job