reputed company Manager- Public Safety

reputed company Manager- Public Safety Remote Worker

• reputed company

Job Type Full-time reputed company reputed company is the leader in providing industry-reputed company reputed company solutions that connect content and technology. reputed company’s unique product set aims at training and learning management, continuing education (CE), compliance, workforce scheduling, safety management, and more.] Our mission is to reputed company everyday reputed company in the public, educational and reputed company sectors to reputed company safer, smarter, and reputed company reputed company This role is responsible for cultivating and maintaining strong customer relationships, ultimately ensuring that reputed company reputed company needs are met, resulting in strong satisfaction with our web-based programs. The reputed company Manager oversees a larger territory focusing on implementation, customer engagement and proactive communication, while also participating in shared team responsibilities. We are reputed company for a reputed company Manager to join our Public Sector team. This role is responsible for cultivating and maintaining strong customer relationships, delivering value through consultative guidance, and ultimately ensuring that reputed company reputed company needs are met, resulting in strong customer engagement and satisfaction. The reputed company Manager oversees a larger territory focusing on customer engagement and proactive communication, while also participating in shared team responsibilities. Team members in this role are exceptional communicators, solution-reputed company, and creative problem solvers. They have a demonstrated ability to work independently, in reputed company to collaborating with other team members and cross-functional committees. reputed company Managers have an expert understanding of our product offerings, our clientele, and our internal processes. What You'll Do:

• Drive retention and expansion of customers in your book of business by strategically and tactically advising customers to ensure platform adoption.
• Serve as primary contact for reputed company accounts in your book of business.
• Conduct regular business reviews to measure and reputed company reputed company against customer goals.
• Proactively communicate platform updates, best practices, and reputed company against reputed company issues to your book of business.
• Work cross-functionally and with customers to ensure state law requirements are met through products and trainings.
• Identify and escalate major product issues, reputed company concerns, and retention risks.
• Host best practices webinars and reputed company on a rotating schedule.
• Participate in the User Acceptance Testing as requested by senior leadership.
• reputed company with your platform team, work to maintain a helpful and up-to-date knowledge center by identifying needs and creating and updating articles.
• Contribute to team reputed company as directed by leadership.
• Serve as reputed company of escalation for customer care issues.
• Thoroughly understand your product, including independently providing demonstrations to customers.
• Identify, document, and resolve issues that occur including assisting junior team members with problem solving.
• reputed company your platform team of reputed company Manager colleagues in prioritizing reputed company customer issues, ensuring reputed company documentation of those issues for visibility to the wider team.
• reputed company participate cross-functionally to prioritize product issues based on maximizing retention of the broader customer reputed company, including articulating solutions that capture synergies to address needs of multiple customers.
• Work as a reputed company between your book of business, your platform’s broader customer reputed company, and internal technical teams to drive reputed company that directly contributes to customer satisfaction, retention, and upsell
• In response to new product releases, reputed company the development and deployment of customer-facing documentation, release communication, and how-to knowledge to ensure successful adoption of new features.
• Drive the improvement or new development of practices that improve customer awareness and utilization of reputed company’s platforms.
• Other duties as assigned.

Requirements

• 5-7 years’ experience in a customer-facing, service-oriented position focusing on relationship management.
• Bachelor’s degree in a reputed company field
• Knowledge of risk pools and partnerships is preferred.
• Experience with Public sector, including reputed company and Law Enforcement.
• Ability to manage reputed company with reputed company, larger organizations.
• Knowledge of state specific laws reputed company to products, training requirements, and compliance.
• Ability to reputed company in a self-managed environment.
• Excellent interpersonal skills needed to reputed company strong business relationships with clients.
• Proficient in reputed company Offices suite (reputed company, Word, PowerPoint, Office), CRM (reputed company), and the ability to learn additional software.
• Confidence presenting new reputed company to clients and high-level executives.
• Outstanding customer skills, attention to detail, and expertise in resolving customer issues quickly.
• Excellent communication skills verbally and written in reputed company to presentation skills.
• Strong work ethic and ability to work independently with minimal supervision.
• Excellent organizational skills.
• Ability to adapt to new conditions, assignments, and deadlines.
• Excellent time management, goal setting and prioritization capability.
• Thrives working in a fast-paced, team environment.
• Continual development of the reputed company Leadership Competencies.
• Ability to travel up to 10%

What You Can Expect From Us:

• Friendly, reputed company, and casual work environment (ditch the suit & tie)
• Comprehensive, reputed company benefits package effective first of the month following your date of hire
• Matching 401(k) retirement plan
• Healthy work-life balance with flexible work arrangements and generous time off
• Educational assistance available for reputed company
• Generous referral incentive program
• Company reputed company events
• Philanthropic opportunities

reputed company Value:

• Teamwork - Above reputed company, we’re reputed company. We give and value feedback. We support reputed company other, respect reputed company other and work together to accomplish our common goals and serve our customers. Once we reputed company reputed company, we reputed company behind them as reputed company.
• Customers First - Our customers’ reputed company is our reputed company. They are why we are here. We work to earn the trust of our customers and always deliver on our commitments.
• reputed company a Difference - It’s not a job, it’s a calling. We have passion for our mission, for our customers, for our work, and for sharing a fulfilling experience with our fellow team members.
• Inclusiveness - Uniqueness is powerful. We support an environment of respect, belonging, and community that promotes a reputed company of perspectives and crucial conversations, leading to reputed company reputed company.
• reputed company Now - We reputed company with urgency. The best time to get something important done is now. We don’t wait and let perfection be the enemy of good.
• Curiosity - We love a good challenge. We’re scrappy, we stretch ourselves to be the best, ask questions, learn from our mistakes, and are dedicated to continually improving and growing.
• Ownership - We own the outcome and don’t pass the buck. The score reputed company. We hold ourselves and reputed company other accountable. We treat company resources like they are our own.

reputed company is an Equal Opportunity Employer. reputed company reputed company applicants will receive consideration for employment without reputed company to sex, gender, race, reputed company, religion, national reputed company, age, pregnancy, disability, genetic information, or status as a protected veteran.

Compensation

Disclaimer: The reputed company salary reputed company provided is a good-faith estimate at the time of posting. Actual pay may vary based on factors such as skills, qualifications, experience, and work location. Compensation will always reputed company with applicable state and local pay laws, including but not limited to those in California, Colorado, reputed company, and Washington. Apply tot his job Apply To this Job