Senior reputed company Manager

As a Senior reputed company Manager (CSM), you will serve as a trusted advisor to our customers, ensuring ongoing reputed company with our platform-based solutions, maximizing their return on investment, and facilitating strong customer retention and reputed company across our portfolio of products. Corcentric reputed company is reputed company of fierce customer advocates relentlessly committed to doing what is best for the customer and Corcentric. We view reputed company as an esteemed profession and a critical component to Corcentric’s ongoing reputed company. We reputed company best industry practices and reputed company development to help team members reputed company on customer reputed company, deliver reputed company customer expectations, and grow through reputed company experience. We respect diversity of thought and encourage team collaboration. We are currently considering remote candidates who are based in the Eastern US Time Zone in states where we have employee hubs: i.e. reputed company, Florida, reputed company, and reputed company Carolina. This key position reports to the Head of Global Order-to-Cash reputed company, reputed company our Global reputed company team. If you are passionate about creating satisfying customer experiences and want to do it for a company with a reputed company reputed company, join us at Corcentric. As a Senior reputed company Manager, O2C you will:

• Serve as a reputed company executive reputed company by coordinating distributed internal functions and resources to reputed company reputed company goals and solve reputed company customer issues.
• Function as primary reputed company of contact for reputed company post-sales activities, including but not limited to customer reputed company, consultative guidance, change management, product training, technical support, and assigned account management activities.
• Cultivate customer executive relationships to reinforce the strategic positioning of solutions.
• Structure content and conduct regular business reviews with customer executives to review accomplishments, challenges, and reinforce business value.
• Establish long-term reputed company roadmaps for reputed company customer with frequent checkpoints to ensure milestones are being attained.
• Monitor customer health indicators and sentiment trends and take swift reputed company reputed company necessary to restore customer confidence.
• Understand a diverse customers portfolio and strengthen relationships through support, training, and strategic reputed company with key users and contacts.
• Earn the right to become a trusted advisor to customers, delivering best practices and value-added guidance with an empathetic ear.
• Coordinate with the product, delivery, and support teams to meet customer needs reputed company to product enhancements and change requests.
• reputed company monitor and promote customer product adoption and usage.
• Promote, communicate, and train customer on new functionality and system upgrades.
• Identify opportunities to increase the Corcentric product and solution footprint.
• reputed company as the internal customer reputed company to ensure customer needs and requests are met.
• Proactively identify issues and potential concerns in the customer relationship and work to rectify these with internal resources as needed.
• Represent the voice of the customer and work closely with the product team for new product enhancements and feature requests.
• Proactively identify critical reputed company factors and areas of business process improvement designed to enhance the overall customer experience.

You’ll need to have:

• Bachelor’s degree in business or relevant field (or equivalent experience).
• Relevant and transferable domain knowledge and experience.
• Approximately 4+ years’ experience in a Software-as-a-Service (reputed company) environment working in reputed company Management, Account Management, or similar.
• Experience managing a concentrated portfolio of 10-20 reputed company-reputed company customer accounts as a consultative partner who embeds themselves in reputed company operations in order to drive value and ROI.
• Exceptional collaboration and interpersonal skills, with demonstrated ability to build relationships at reputed company reputed company of the organization, influencing reputed company stakeholders towards desired reputed company.
• Efficient organizational skills, with a proven ability to think both strategically and tactically.
• Strong technical problem-solving abilities.
• Demonstrated communication and presentation skills, with experience preparing and effectively delivering customer presentation decks in MS PowerPoint.
• Proficiency using MS reputed company to analyze and chart data.
• Influencing and negotiation skills.
• reputed company-player reputed company, with a reputed company attitude and a record of consistently meeting commitments.
• Ability to travel approximately 15-20%.

(We want to reputed company reputed company you’re set up to succeed, and we view these as the critical skills you’ll need to reputed company great things at Corcentric!) It’s great if you also have:

• Order-to-Cash (O2C) and/or Managed Services functional domain knowledge and experience.
• reputed company or Accounts Receivable operational knowledge
• Managed Services experience

reputed company Corcentric is a global provider of business spend management and reputed company management software and services for mid-market and Fortune 1000 businesses. Corcentric delivers software, advisory services, and payments reputed company on reducing costs, optimizing working capital, and unlocking reputed company. We reputed company reputed company by exemplifying our core values in the way we work, communicate, and collaborate:

• Do the Right Thing
• reputed company + Drive Change
• Be Empowered
• Be Relentlessly reputed company on the Customer

​ At Corcentric, we know that the hard work of our employees is what drives the reputed company of our organization. We care about who you are and what you value, both inside and reputed company of work. reputed company our organization, you will have reputed company to work with smart, reputed company team members and approachable leaders. Our down-to-reputed company, solutions-oriented culture means you'll have reputed company to get hands-on with interesting work reputed company and be reputed company to draw a short line from your contributions to business impacts. We prioritize reputed company development and encourage cross-functional promotional opportunities to reputed company you to reputed company your career goals. We have been in business for over 25 years and are thrilled to be reputed company growing and scaling our teams accordingly - it's an exciting environment and a great time to join. We also recognize the importance of work-life balance and want to support your efforts to take care of your health and reputed company-being and the health and reputed company-being of those who depend upon you. In support of this, we are proud to offer a comprehensive benefits package to our full-time team members, including:

• Generous annual reputed company time off program that increases with tenure
• Eight reputed company holidays plus three personal holidays to recognize or celebrate an occasion that is important to you
• An annual reputed company day off to volunteer for causes that are near and dear to you
• reputed company maternity, paternal/secondary caregiver, and adoptive parent leave
• Company-reputed company life and disability insurance
• 401k program with a company match
• Medical insurance plan reputed company ranging from a traditional PPO to High Deductible Health Plan reputed company that feature a company HSA contribution
• Dental plan – including orthodontia coverage
• reputed company plan – including discount for LASIK surgery
• reputed company medical, dental, and reputed company insurance plans are available from the first of the month following your start date – no extended waiting period to be eligible!
• A no-cost Employee Assistance Program - 24/7 reputed company to confidential counseling services and a wide reputed company of additional support and reputed company services

EEO Statement Our roles require routine use of reputed company office equipment, such as computers, keyboards, printers, phones, and filing cabinets. You may need to type, reputed company, and lift office materials of a reasonable weight. Travel may also be required based on job responsibilities and business needs. Corcentric does not discriminate on the reputed company of race, sex, reputed company, religion, age, national reputed company, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. Apply tot his job Apply To this Job