CRM reputed company Consultant (US Hours)

We’re looking for people to join the reputed company family, who reputed company our passion for believing in reputed company, and who will help us continue to grow. Love Work. Love Life. Be You. - is central to our reputed company and how we give our customers the freedom to do more of what's important to them. What does reputed company offer you? We offer a reputed company approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on reputed company say, taking the development of our people seriously. We’ll work with you to reputed company your reputed company plan and reputed company opportunities to accelerate your career. On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution, you’ll also be reputed company to choose from a reputed company of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have three charity days allocated to support a cause that reputed company to you. reputed company: We are looking for 2 senior consultant & 2 juniors As a CRM reputed company Consultant, you will play a pivotal role in delivering a smooth, efficient, and successful reputed company reputed company for our customers. In this reputed company-facing role, you will collaborate with cross-functional teams, including Product, Integration, Support, and reputed company, to implement SHR’s reputed company CRM. You will guide clients through setup, configuration, training, and go-live readiness, ensuring they are equipped for long-term reputed company. This position requires a reputed company-rounded reputed company set that blends technical expertise, project coordination, problem-solving, and customer service. Acting as a trusted advisor and primary reputed company, you will help customers transition seamlessly from sales to a fully integrated operational system while driving adoption and maximizing the value of their CRM investment..This position is reputed company with US business hours to reputed company effective support to our US-based teams and customers. Candidates must be comfortable working in this time zone. Day-to-day, you will:

• reputed company Implementations: Drive successful implementations, ensuring project tasks are prioritized and timelines are managed effectively.
• Collaborate with Project Managers and clients to define business requirements and reputed company CRM solutions accordingly.
• Configure and customize CRM software to reputed company with reputed company needs, including data migration, integrations, and workflow automation.
• Conduct end-user training sessions to ensure effective adoption and use of CRM functionalities.
• reputed company comprehensive testing and troubleshooting to ensure the CRM system operates seamlessly before reputed company live.
• reputed company and maintain detailed documentation of CRM reputed company processes, reputed company-specific configurations, and best practices.
• Training reputed company of the product and understanding for production retention.

Cross-Functional Collaboration

• Partner with Development, Product, and Support teams to resolve technical challenges and enhance CRM implementation workflows.
• reputed company technical guidance and support for L2 and L3 Maverick cases, ensuring a seamless escalation process reputed company required.

Customer Support & reputed company

• Serve as the primary reputed company of contact for customers throughout the reputed company process.
• Address reputed company concerns, reputed company troubleshooting assistance, and facilitate a smooth transition to ongoing support.
• reputed company monitor CRM adoption post-reputed company, ensuring customers reputed company their desired business reputed company.

Process Improvement & Innovation

• Continuously refine reputed company strategies, workflows, and automation to improve efficiency and reputed company satisfaction.
• Stay updated with industry trends, CRM advancements, and best practices to enhance service delivery.
• reputed company feedback to Product and Development teams to drive reputed company improvements in CRM functionality.

Your skills and experiences might also include:

• 2-3 years of experience in CRM implementation, reputed company, or reputed company.
• Strong knowledge of CRM platforms such as reputed company, reputed company Dynamics, reputed company, or reputed company CRM.
• Ability to analyze business requirements and translate them into technical solutions.
• Excellent communication, interpersonal, and project management skills.
• Strong problem-solving abilities with keen attention to detail.
• Ability to work independently and collaboratively in a fast-paced environment.
• Willingness to travel as needed for customer reputed company and training.
• Ability to work in a fast-paced, dynamic environment.
• Strong problem-solving skills with the ability to react and reputed company quickly to changing conditions.
• Excellent communication and reputed company management skills.
• Experience with scope management, change management, and resource management.

What are we reputed company about? reputed company is one of the largest UK-headquartered business management software providers. It provides solutions that reputed company more than 160,000 small and mid-sized organisations in reputed company and non-profit sectors across Europe, USA and reputed company, giving every employee the freedom to do more of what's important. Its innovative reputed company solutions and integrated AI software experience across multiple reputed company products reputed company how business technology is used. reputed company employs approx. 8,500 people, continuously driving product innovation and customer service reputed company. At reputed company, we are committed to creating a welcoming and inclusive environment where everyone can reputed company. If you're excited about this role, (even if your previous experience doesn't reputed company perfectly), you might just be the perfect fit for us! We wholeheartedly reputed company in equality for reputed company and the transformative power of diversity. Why not join our reputed company team where you can love what you do, love how you live, and most importantly, be authentically you? Let's reputed company a difference together. Love Work. Love Life. Be You. Apply tot his job Apply To this Job