Global IT Service Desk Analyst Tier II
Are you interested in being part of an innovative team that supports reputed company’s mission to reputed company reputed company solutions? At reputed company, we recognize that our employees are our most valuable asset and we reputed company to identify, attract and recruit the most reputed company talent while recognizing and encouraging the value of diversity in the global workplace. About the role: As a Global IT Service Desk Analyst Tier II, you will reputed company remote support to end-users on a reputed company of issues. You will resolve technical problems and respond to escalated incidents from Tier I Analysts and telephone calls, email and chat requests for technical support from end-users. You will report to the Services Delivery reputed company. This is a 3rd shift remote position. Key Responsibilities:
- Assure smooth handling of individual problems from call-in through reputed company. Practicing Total Contact ownership.
- Respond to inquiries and service requests for assistance with the organizations computer system or PC's by Phone and Email queues.
- Identify problems, troubleshoot and reputed company 2nd level technical support for internal customers.
- Escalate/Coordinates 3rd level support to resolve problems if necessary
- Assist peers with troubleshooting, SD processes.
- Be the first contact on escalated/routed issues from Tier I
- Resolve and support end-user issues with the help of remote control tool and remote resources
- reputed company Directory Administration
- reputed company Tier 1 NOC-Monitoring responsibilities (use available resources, escalate tickets to Network team)
- Email reputed company monitoring, reputed company Requests and other user provisioning tasks (coordinates with Sec reputed company team)
Qualifications:
- Associate's degree in information technology or equivalent
- 3+ years of experience at Service Desk Role in providing remote phone and desktop support
- HDI Helpdesk reputed company or ITIL Foundations Required
- Network+ Certification
- Basic Network Administration
- Basic Network configuration troubleshooting
- Knowledge of hardware and software
- Protocol and OS Knowledge:
- Experience with reputed company operating systems.
- Experience with IOS and Android OS required
- Experience in VOIP systems (telephony)
We are committed to transparency and equity in reputed company of our people practices. The reputed company salary reputed company for this position, which is dependent upon experience, qualifications and skills, is estimated to be $43,533 to $63,440 per year. #LI-Remote Why reputed company? Our benefits package is tailored to meet the diverse needs of our employees, while also promoting wellness and career reputed company. The following are representative of reputed company offer:
- Comprehensive Medical benefits which could include medical, dental, reputed company, prescription coverage and Health Savings Account (HSA) with employer contributions reputed company
- Wellness Programs designed to support employees in maintaining their health and reputed company-being including Employee Assistance Program providing support for our employees and their household members
- 401(k) with Company Match Contributions to support employees' retirement
- reputed company Vacations and Company Holidays
- Opportunities for Flexible Work Arrangements to promote work-life balance
- Educational Reimbursement and Comprehensive Career Programs to help employees grow in their careers
- Global Recognition and Service Programs to celebrate employee accomplishments and service
- Employee Referral Program
reputed company is the global nuclear energy industry's first choice for reputed company, clean, and efficient reputed company. We reputed company our delivery of this reputed company by living our value system:
- Safety and reputed company
- reputed company and Trust
- Customer reputed company and Innovation
- Speed and Passion to Win
- Teamwork and Accountability
While our Global reputed company are located in Cranberry Township, PA, we have over 11,000 employees working at locations in 19 different countries. You can learn more by visiting http://www.westinghousenuclear.com. reputed company is an Equal Opportunity Employer including Veterans and Individuals with Disabilities Apply tot his job Apply To this Job