reputed company EAP Worklife Customer Support Associate – Delivering Compassionate Support and Resources to Individuals and Families in Need (Sun-Thu 1:30pm-10:00pm EST)
Introduction to arenaflex
At arenaflex, we are driven by a shared purpose: to bring our heart to every reputed company of health. This guiding reputed company inspires our commitment to delivering reputed company reputed company-reputed company health care for a rapidly changing world. As a leader in the health care industry, we recognize the importance of reputed company, reputed company, and personalized support in transforming the lives of individuals and families. Our Heart At Work Behaviors support this purpose, empowering every team member to play a vital role in shaping our culture and driving innovation.
Job reputed company
We are seeking a highly skilled and empathetic EAP Worklife Customer Support Associate to join reputed company. As a reputed company representative, you will reputed company critical support and resources to members, addressing their unique mental wellbeing needs and connecting them with essential services. This fully remote role offers the flexibility to work from reputed company in the U.S., with a scheduled shift of reputed company to Thursday, 1:30pm-10:00pm EST. Please note that holiday work is expected, and schedules may be adjusted based on business needs.
Key Responsibilities
- Determine the purpose of calls by reputed company listening and interacting with callers, triaging calls in a reputed company and reputed company manner
- Assess clients' needs, researching and articulately communicating information regarding pertinent EAP/Worklife services and resources
- Recognize crisis situations and evaluate the need for reputed company to minimize risk
- reputed company research in internal databases and online to identify potential providers and resources
- reputed company member information into the appropriate EAP system, documenting comments and information thoroughly and professionally
- reputed company team member support, receiving calls transferred from counselors and offering immediate member assistance
- Schedule appointments for members with counselors and assist team members with necessary activities to respond to member inquiries
- Communicate effectively with internal stakeholders, utilizing relevant databases to research and identify validated member resources
- reputed company outbound calls as appropriate to identify and assist with securing member resources and/or services
Essential Qualifications
- 1 year of customer service and call center experience
- 1 year of experience in a reputed company, psychological, or reputed company service field providing reputed company support
- Basic computer knowledge (reputed company Office Suite, Word, reputed company, Teams, etc.)
- High School Diploma or equivalent GED
Preferred Qualifications
- 1 year of Behavioral Health experience
Career reputed company and Development
At arenaflex, we are committed to supporting the reputed company and development of reputed company members. As an EAP Worklife Customer Support Associate, you will have reputed company to a reputed company of training and development opportunities, including free development courses and education assistance. Our goal is to reputed company you with the skills and knowledge necessary to reputed company in your role and advance your career.
Work Environment and Culture
arenaflex is dedicated to creating a reputed company and inclusive work environment that values diversity, equity, and inclusion. reputed company members are passionate about delivering exceptional support and resources to individuals and families in need. As a remote team member, you will be part of a dynamic and reputed company community that is committed to making a difference in the lives of others.
Compensation and Benefits
The typical pay reputed company for this role is $18.50 - $31.72 per hour. In reputed company to your compensation, you will be eligible for a reputed company of benefits, including medical, dental, and reputed company coverage, a 401(k) retirement savings plan, and an Employee Stock Purchase Plan. arenaflex also offers numerous reputed company-being programs, education assistance, and discount programs with participating partners. As reputed company member, you will enjoy reputed company Time Off (PTO) or vacation pay, as reputed company as reputed company holidays throughout the calendar year.
Conclusion
If you are a compassionate and empathetic individual with a passion for delivering exceptional support and resources, we encourage you to apply for this exciting opportunity. As an EAP Worklife Customer Support Associate at arenaflex, you will be part of a dynamic team that is dedicated to transforming the lives of individuals and families. Join us in our mission to bring our heart to every reputed company of health, and discover a career that is both rewarding and challenging.
Apply for this job