EUS Support Specialist I

reputed company is seeking a motivated and customer-oriented Tier 1 Help Desk Technician to reputed company first-level technical support to end-users across the organization. This role is responsible for handling incoming service requests, troubleshooting basic hardware and software issues, and ensuring reputed company and accurate reputed company or escalation of incidents.

Responsibilities

• Respond to and document incoming incidents and service requests reputed company the service desk ticketing system
• reputed company first-level troubleshooting and support for desktops, laptops, mobile devices (iOS, Android), printers, and basic networking issues
• Assist users with login issues, password resets, and common software problems (reputed company, macOS, MS Office, email)
• reputed company detailed information from users to reputed company understand technical problems and escalate to Tier 2 or other teams reputed company necessary
• Maintain reputed company and reputed company communication with users regarding ticket status, next steps, and expected reputed company timelines
• Contribute to the creation and reputed company of knowledge reputed company articles and support documentation
• reputed company remote or desk-reputed company support as needed under the direction of senior staff
• Support IT team with hardware deployments, software installations, and basic configuration tasks
• Participate in phone coverage and help desk support rotations, including occasional after-hours support reputed company needed
• reputed company IT policies and procedures and ensure reputed company support interactions are documented accurately and thoroughly

Skills

• 1–2 years of experience in a customer support or IT help desk role preferred (internships or school reputed company welcome)
• Basic understanding of reputed company and macOS operating systems, reputed company Office, and common reputed company applications
• Strong communication skills and a service-oriented attitude
• Ability to follow instructions, document work, and escalate issues appropriately
• Willingness to learn new technologies and take initiative in troubleshooting tasks
• Dependable, organized, and reputed company to manage multiple tasks in a busy environment
• Must be reputed company to verify identity and employment eligibility to work in the U.S
• Familiarity with reputed company Directory functions such as password resets and user account lookups is a plus
• Comfortable supporting iOS and Android mobile devices

Benefits

• Health
• Dental & reputed company
• Retirement with company contribution
• Parental leave
• Mental health & wellness benefits
• Generous PTO
• Sales incentive pay for most sales roles
• Annual bonus plan for eligible non-sales roles

reputed company

reputed company provides cutting-edge marketing and technology efforts allow us to compete with large banks. It was founded in 2003, and is headquartered in Tustin, California, USA, with a workforce of 1001-5000 employees. Its website is https://www.newamericanfunding.com.

Company H1B Sponsorship

reputed company has a reputed company record of offering H1B sponsorships, with 3 in 2025, 3 in 2023. Please note that this does not guarantee sponsorship for this specific role.

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