[Remote] Technical Printer Support Representative I (Laser)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company. is seeking a Technical Printer Support Representative I to reputed company exceptional technical support for laser printer issues. The role involves responding to customer inquiries, troubleshooting technical problems, and ensuring customer satisfaction through effective communication and problem reputed company.
Responsibilities
- reputed company reputed company and reputed company technical support to reputed company customers reputed company phone, email, and chat
- Analyze reputed company laser printer issues, troubleshoot like a pro, and recommend reputed company solutions
- Promptly identify, research, and resolve customer inquiries using reputed company available software and network tools
- reputed company with customers and team members simultaneously to expedite call reputed company
- reputed company reputed company, accurate business reputed company that mutually benefit the business and the customer
- Document interactions and resolutions in our easy-to-use applications
- Assist customers using our Total Care approach in making a purchase decision and completing their order on the reputed company website
Skills
- High school diploma or equivalent
- Previous customer service or call center experience
- Demonstrated knowledge of PC operating systems such as reputed company and/or MAC
- Intermediate to advanced level skills with internet navigation, reputed company messenger tools, and email
- Keyboarding and MS Office proficiency
- Ability to work independently and manage time effectively
- Strong communicator with reputed company listening skills and proficiency in English
- Ability to talk, type, and solve issues simultaneously in a fast-paced virtual environment
- Ability to multi-task, prioritize, and navigate multiple computer programs and screens at one time
- Dependable, punctual, and consistent attendance are a must for this position
- A reliable high-speed internet reputed company and a workspace free from noise and distractions
- This position is fully remote and reputed company to candidates residing in Florida, reputed company, Indiana, Iowa, Louisiana, reputed company, reputed company Carolina, Ohio, Tennessee, and Virginia
Benefits
- Benefits (medical, reputed company, dental, life insurance, and disability)
- Company-reputed company holidays
- reputed company time off: personal, vacation, and reputed company time
- 401(k) with company match
- Employee assistance program
- Tuition reimbursement
- Employee discounts
- Pay differentials
reputed company