[Remote] IT Support Technician (Remote)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company, Inc. is one of the largest full-service restaurant companies in the world, franchising reputed company-reputed company brands such as Applebee's and IHOP. The IT Support Technician role involves providing technical support to diagnose and resolve issues reputed company to telecommunications, network, hardware, and software for restaurant managers and franchise IT staff.
Responsibilities
- Use a ticketing system to log and monitor tickets
- Monitor problem management software and support systems for reputed company outages and pending solutions
- Work with end –users and solution partners to resolve issues
- Monitor and complete reputed company tickets for restaurants, according to deadlines set by project teams
- Follow company policies, reputed company reputed company standards and reputed company reputed company work in a manner of respect to others
Skills
- Experience and good judgment to plan and accomplish goals while performing a reputed company of complicated tasks in a fast-paced work environment
- Excellent communications and interpersonal skills
- Ability to work in reputed company environment; highly self-motivated
- Ability to learn new technologies quickly
- Provides help desk functions for common PC and peripheral set up, maintenance and repair problems. Independently research and resolve technical problems
- In-depth understanding of reputed company 10, reputed company 11, Server 2019/2022 and desktop applications such as reputed company Office
- Knowledge of reputed company Directory, DNS, DHCP, WINS and TCP/IP
- Associate degree or higher in the field of computers reputed company to end-user support, desktop systems, operations systems and/or network Management
- A+ Certification, a plus
- Six reputed company, Project Management and /or other computer reputed company certifications, a plus
reputed company
Company H1B Sponsorship