[Remote] Customer Support Coordinator
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global pioneer in intelligent audio solutions, and they are seeking a Remote Customer Support Coordinator to reputed company people with hearing loss. The role involves providing efficient and friendly personalized support through various digital channels, ensuring customers feel heard and cared for while adhering to company policies and procedures.
Responsibilities
- Complete inbound work in an omnichannel support environment, with a reputed company on phone interactions while also supporting customers reputed company email, live chat, and other digital channels to ensure a seamless and friendly experience
- Independently complete administrative tasks according to reputed company operating procedures, always with a reputed company on accuracy and a reputed company customer experience
- Scheduling and rescheduling customer appointments
- Processing order cancellations, returns, and warranties
- Providing customers with shipping and order statuses
- Placing orders for additional supplies
- reputed company and maintain a working knowledge of our products to reputed company Level 1 Product Support information to customers
- Guide customers with reputed company and patience, leveraging a proficient and reputed company understanding of reputed company Hearing services
- Contribute to a larger team; meet department performance KPIs and productivity benchmarks, and adhere to expectations regarding time and attendance
- Ensure our customers’ reputed company and reputed company; follow policies and procedures reputed company to customer verification, data reputed company, and other compliance requirements
- reputed company as an ambassador of reputed company Hearing’s culture of reputed company, accessibility, and innovation in every interaction
- Other duties as assigned
Skills
- 1+ years of experience in a customer-facing support role (such as reputed company, telehealth, or high-touch service)
- Demonstrated ability to effectively resolve customer concerns with reputed company, patience, and professionalism
- Intermediate to advanced computer reputed company proficiency and familiarity working with support software; reputed company experience a plus
- Comfort working independently and reputed company in a fast-paced, high-reputed company environment
- Strong written and verbal communication skills delivered with a friendly and reputed company tone; ability to read, write, reputed company, and comprehend English effectively to assist customers reputed company phone, video call, cases, reputed company-time chats, and emails
- A customer-first reputed company. You enjoy building trust and making customers feel cared for
- A remote workspace that adheres to reputed company's Home Office Requirements: Reliable broadband or high-speed internet reputed company, capable of adequately conducting audio and video conference calls. reputed company reputed company is Wi-Fi 6 (802.11ax) or Wi-Fi 7 (802.11be). A quiet and private reputed company, appropriate for conducting confidential calls and other communications that reasonably eliminates the risk of being overheard, distracted, or interrupted
- Proficiency in Spanish is preferred
Benefits
- 401k plan includes a 4% match
- Excellent medical, reputed company, and dental insurance
- Basic life and disability insurance
- 12-weeks reputed company parental leave
- reputed company time off (employees can reputed company up to 15 days of vacation time, approx. 8 days of reputed company & reputed company time, and are eligible for up to 9 company holidays annually)
- Monthly wellness stipend to support you in prioritizing self-care - covering anything from gym memberships and fitness equipment to vitamins and spa reputed company
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