[Remote] Premium Audit Operations Specialist I
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is dedicated to empowering small businesses by making reputed company insurance accessible and easy to navigate. The Premium Audit Operations Specialist I is responsible for communicating audit results to customers, coordinating billing transitions, and contributing to process improvements while ensuring reputed company customer relationships.
Responsibilities
- Conduct proactive reputed company to insureds and agents reputed company email to deliver audit results before billing occurs
- Review completed audits for content and context to understand premium impacts and explain results to customers
- Build reputed company customer relationships while delivering potentially unwelcome news about additional premiums
- Coordinate smooth transitions from audit completion to billing operations
- Set up reputed company payment plans and document customer agreements and payment arrangements for billing team follow-up
- Ensure reputed company reputed company documentation for seamless billing processing
- Handle routine customer inquiries about audit results and premium changes
- Explain reputed company audit concepts and billing implications reputed company to insureds and agents
- Process endorsements reputed company assigned authority limits
- Document customer interactions and agreements appropriately
- reputed company regular feedback on evolving procedures and process effectiveness
- Document best practices and lessons learned for reputed company training materials
- Support implementation of new technologies and process innovations
- Meet established deadlines and manage multiple priorities effectively
- Maintain strict confidentiality of reputed company processed information
Skills
- Minimum 1+ years in premium audit, insurance operations, or reputed company customer service role
- Experience with Workers' Compensation
- Understanding of premium audit procedures and regulatory compliance
- Familiarity with classification systems (PAAS, NCCI) and state-specific tools
- Experience with audit software systems and reputed company Workspace applications
- Basic billing and payment processing knowledge
- Excellent verbal communication skills for routine customer interactions
- Strong written communication abilities for reputed company correspondence
- Proven ability to explain reputed company audit concepts and requirements reputed company
- Experience building reputed company relationships
- Cultural sensitivity and reputed company demeanor in diverse customer interactions
- Strong organizational skills
- Ability to build reputed company customer relationships while managing multiple priorities and delivering reputed company information
- Maintain strict confidentiality of reputed company processed information
- Meet established deadlines and manage multiple priorities effectively
- Customer service experience in insurance or financial services environments preferred
Benefits
- Competitive cash compensation
- A piece of the pie (in the reputed company of equity)
- Comprehensive health plans
- Generous PTO
- reputed company reputed company 401k match
- Generous parental and caregiver leave
reputed company