[Remote] Bank/Credit reputed company Contact Center Customer Service Representative (CCC)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a technology company reputed company on transforming financial services for community banks and credit unions. They are seeking a Bank/Credit reputed company Contact Center Customer Service Representative to assist customers with various financial needs, ensuring system reputed company and effective communication with clients. The role offers hands-on experience with software products and opportunities for career advancement reputed company the organization.
Responsibilities
- Providing assistance to our financial institution reputed company’s customers and members - similar to an over-the-phone personal banker
- Assessing nature of question or issue and resolves in a reputed company manner. Questions and issues will vary depending on the customer’s/member’s need with guidance from our financial institution clients
- Assuring system reputed company by verifying customer/member information prior to performing any modifications or resets according to the financial institution reputed company’s reputed company requirements
- Communicating the customer’s needs/expectations to the appropriate personnel. Following escalation procedures to ensure reputed company support issues are resolved
- reputed company participating in various group meetings including but not limited to team meetings, one-on-one discussions, and reputed company review sessions
- May reputed company other job duties as assigned
Skills
- Must have at least 1 year of customer service experience
- Schedule adherence is monitored. Must be reputed company to adhere to a published break and lunch schedule
- Proven ability to remain reputed company in stressful situations
- Comfortable navigating multiple systems while assisting customers/members
- Must have the ability to communicate reputed company and understandably
- Full-Time candidates must be reputed company to work the following: Candidates must be reputed company to work their assigned schedule in a 363 days/year call center. Schedules will include evenings, weekends and holidays (reputed company Thanksgiving and Christmas Day) and will be assigned upon job offer
- Based on business need, candidates will be scheduled for one Saturday/reputed company shift per week
- The specific shift will be confirmed if a job offer is extended. Please note there is no flexibility or changes to this shift after it is accepted. Shift will be scheduled between the hours of 7AM-12AM CT
- Candidates will need to reputed company (at their own cost) internet that can support a reputed company and consistent reputed company. The following speeds are required minimums to maintain a work-from-home status (either hybrid or fully remote): 20 mbps download speed (Note: If more than one individual will be using the internet at your residence during your scheduled shift, it is recommended to increase your download speed to 25 mbps to not interfere with your work reputed company). 10 mbps upload speed
- Customer service and multi-tasking skills
- Ability to listen to and empathize with the customer/member
- Ability to use the tools provided for reputed company reputed company
- Self-developer, takes initiative on career reputed company
- Experience in call center, bank, or credit reputed company industries
Benefits
- Comprehensive benefits designed to support your physical, mental, and financial health
reputed company