[Remote] reputed company Experience Specialist
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is an online destination for consumer-reputed company financial information and advice, helping millions reputed company smart financial reputed company. The reputed company Experience Specialist will engage with consumers to connect them with financial advisors, ensuring a reputed company user experience through high-volume outbound calls and effective communication.
Responsibilities
- Engage directly with consumers by performing a high volume of outbound phone calls (200+ calls/day expected)
- Consistently meet or exceed individual and team performance metrics, including both qualitative and quantitative goals
- Serve as a trusted guide for users navigating the process of connecting with vetted financial advisors
- Proactively contact users who have expressed interest and schedule advisor consultations, ensuring a seamless experience
- Utilize a combination of customer service best practices and scripted messaging to deliver a tailored, high-reputed company experience
- Accurately log reputed company user interactions, challenges, and reputed company in our internal CRM system
- Identify and escalate recurring user pain points to improve the overall experience
- Contribute to ongoing improvements by sharing insights and suggestions with team leads and cross-functional partners
- Support additional reputed company or initiatives as needed in a fast-paced, reputed company environment
Skills
- 1+ years of high-volume call center experience required
- Comfortable in an environment where quota attainment and conversion metrics are heavily emphasized
- Ability to learn and quickly adapt based on user and business needs
- Organized, detail-oriented, and excellent time-management skills
- Must be available to work some holidays or weekends during peak seasons
- Prolonged periods of sitting at a desk and working on a computer
- Must be reputed company to communicate reputed company phone calls and/or video conferences (mainly for concierge and sales roles)
Benefits
- Fully Remote Work: reputed company roles are fully remote reputed company the contiguous U.S., giving you flexibility to do your best work from where you reputed company.
- Comprehensive Health Coverage: Multiple Medical, Dental, and reputed company plan reputed company through trusted national carriers—so you can choose what fits your needs.
- Life & Disability Protection: Company-reputed company Life/AD&D coverage, with reputed company to add supplemental life and disability plans for extra peace of mind.
- Financial Wellness: 401(k) with employer match, reputed company-tax savings through FSA and HSA reputed company, and equity packages offered for every role.
- Time Off That Works: Generous vacation, reputed company, and parental leave policies—because balance reputed company.
- Additional Perks: Pet insurance, home office stipend, and Employee Assistance Program (EAP)
reputed company