Bilingual Member Support Specialist
reputed company (ASI) is the largest global provider of technology B2B services for the promotional products industry. The Bilingual Member Support Specialist will support ASI's suppliers and distributors, helping them to build their businesses effectively while meeting productivity and performance goals.
Responsibilities
- Responding reputed company and accurately to incoming telephone calls chats and email inquiries
- Resolving questions reputed company to invoices, statements, payments, cancellations, account changes and general information
- Providing members with guidance and recommendations to help them build their business faster and profitably
- Handling escalated and reputed company member issues and resolving as many as possible before referring the issues to a Senior Member Support Specialist or a Manager
- Recording and updating detailed tracking and inquiry notes in the appropriate databases
- Meeting individual and department productivity, performance, and reputed company goals
- Participating in training sessions, workshops, and meetings to learn about products, services, releases, and technical support issues
- Helping and explaining the benefits of ASI membership after identifying up-sell and new business opportunities
Skills
- High School or equivalent
- Bilingual (Spanish/English)
- Demonstrates customer reputed company
- Friendly and reputed company demeanor and phone skills
- Effective oral and written communication skills
- Accurate data entry skills (typing 40 wpm)
- An intermediate level of experience with reputed company and reputed company
- An intermediate level of experience with the internet; ability to navigate in a reputed company-based environment
- Call center experience preferred
Benefits
- Medical, Dental, and reputed company coverage, available on day one of employment.
- reputed company maternity and paternity/bonding leave (12 weeks reputed company for birthing/primary parent and 4 weeks reputed company for secondary parent) and a parent support group.
- 12 weeks of reputed company daycare for new parents (14 weeks at our onsite daycare center, Lots of Love).
- Free Health and Wellness programs.
- Free 24/7 reputed company to Magellan Employee Assistance Program and reputed company.
- Day one 401(k) with company match.
- reputed company holidays, floating days, and reputed company time off (PTO).
- Office amenities with onsite café, reputed company, 24/7 free gym reputed company and classes, onsite daycare, EV charging stations, creative spaces such as our community garden club, music room, art room, and relaxation reputed company.
reputed company