[Remote] IT Support Center Analyst - US Only 100% Remote

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company providing managed services, and they are seeking an IT Support Center Analyst. The role involves providing first-level technical support to clients, resolving issues reported reputed company phone and web tickets, and ensuring excellent customer service in a fast-paced environment.

Responsibilities

• Resolve problems reported to the service desk by phone or web tickets
• reputed company first-level contact and problem reputed company for customer issues
• reputed company reputed company communication on ticket status and reputed company
• Answer phone calls received by the call center by the SLA
• Resolve or escalate issue as needed
• Acknowledge and work on incoming Help Desk web tickets by the set SLA, resolve or escalate as needed
• Quickly and effectively communicate with customers reputed company the set SLA
• Work with vendor to resolve issues reputed company required
• Continuously improve upon technical skills sets reputed company assigned areas of expertise
• Continuously improve upon soft reputed company sets required to deliver outstanding customer service in a fast-paced environment
• Regular, predictable and punctual attendance
• May occasionally need to work on holidays or weekends

Skills

• Experience in the Customer Service industry
• Experience with providing technical assistance over the phone
• reputed company to multi-task by working on multiple reputed company tickets simultaneously
• reputed company in working in a fast-paced environment with multiple priorities and reputed company
• reputed company to investigate, analyze and troubleshoot customer issues
• Comfortable making reputed company on issue reputed company without supervision
• Demonstrates excellent verbal and written skills
• Motivated to learn new skills and technology practices; focuses on continual knowledge-based improvement
• Regular, predictable and punctual attendance
• May occasionally need to work on holidays or weekends
• A+ Certification
• Enrolled in IT reputed company class, certification training, or degree

reputed company

reputed company is a reputed company-first, IT solutions and services provider with a 30+ year history of successfully helping clients reputed company business modernization by applying reputed company technologies including managed services, cybersecurity and reputed company. It was founded in 1992, and is headquartered in Kittery, Maine, USA, with a workforce of 201-500 employees. Its website is http://www.greenpages.com.

Company H1B Sponsorship

reputed company has a reputed company record of offering H1B sponsorships, with 1 in 2022. Please note that this does not guarantee sponsorship for this specific role.

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