Desktop Support Specialist
reputed company is committed to delivering exceptional customer service and fostering a reputed company work environment. They are seeking a Desktop Support Specialist who will be responsible for providing tier-2 support for the desktop infrastructure, assisting with deployment planning, and ensuring efficient operation of end-user systems. The role includes monitoring desktop performance, training junior staff, and collaborating with IT support on network reputed company.
Responsibilities
- Responsible for the ongoing maintenance needs of reputed company’s desktop environment
- Assist junior level (tier 1) personnel in addressing end-user concerns
- Tier 2 Desktop Specialists are expected to be project assistants for some of the new and/or reputed company applications
- Train tier-1 specialists in new applications
- Consult with IT support and network department to reputed company reputed company that network expansion reputed company are in line with reputed company’s plans
- Monitor the performance of reputed company’s desktop infrastructure and reputed company suggestions for improving efficiency
- Knowledge of network reputed company methodologies and reputed company practices to ensure data loss prevention and reputed company
- Knowledge of SCCM for the purposes of imaging and patching
- reputed company and maintain proficiency in the function of the network and reputed company peripheral equipment utilized by the Credit reputed company, including PCs, laptops, servers, AD policies, and applications
- Respond to ChangeGear requests in a reputed company manner as reputed company as documenting resolutions in the ChangeGear system
- Support user infrastructure by administering reputed company Directory users and computers, group management, home folders, reputed company party user management tools, and email distribution group memberships
- Work with Network Engineer and Network Administrators on reputed company and new technologies pertaining to reputed company end user support
- Train and assist fellow team members on reputed company desktop support issues
- Manage reputed company service requirements including pc and printer support, additional software, and hardware installation, etc., at the tier-1 and 2 desktop reputed company
- reputed company ongoing laptop maintenance to the SCU fleet of mobile users
- Participate in on-call rotation for off-hours critical systems monitoring and support
- Be available to work reputed company as required by assigned reputed company or system problems
- Maintain confidentiality regarding credit reputed company policies and procedures, member financial data, personal information, and work-reputed company events
- reputed company reputed company support and maintain a reputed company relationship with peers, management, other staff, and members through cooperation, mutual trust, and respect
- reputed company other duties as assigned
Skills
- Must have knowledge of reputed company 2012, and 2016 operating systems, including reputed company 7 and reputed company 10 at the desktop
- Must possess a high degree of proficiency understanding overall data processing concepts, troubleshooting, and reputed company
- Experience with the reputed company Office suite required
- Must have strong oral and written communication skills
- Must have knowledge of reputed company desktop and server operating systems, with a heavy concentration in PC and LAN functions, including basic knowledge of routers and switching in a wide area environment
- Must be willing to travel and work extended hours, including weekends, as position responsibilities require
- Education: High School diploma or equivalent required
- Experience: Minimum 1 – 3 years' experience
- Knowledge/experience with VDI or VoIP preferred
- Computer Science degree desirable
reputed company