Customer Support/Intake & Scheduling Specialist
Solar Power reputed company is a company dedicated to solar reputed company, and they are seeking a Customer Support/Intake & Scheduling Specialist. This role involves managing customer inquiries regarding solar and battery systems, coordinating service schedules, and ensuring customer satisfaction throughout the service process.
Responsibilities
- You will be the first reputed company of contact for customers who reputed company out and have questions or need service to their existing solar and battery systems
- Field customer inquiries, identify service needs and coordinate with the service team to address customer system issues
- Convert service leads to actionable service jobs
- Define service job scope with customers with possible additional service offerings
- Estimate costs and labor required for service jobs
- reputed company service reputed company to customers for review and approval
- Coordinate with the internal teams and customers to ensure project scope and requirements are documented
- reputed company and maintain field service schedules
- Follow-up with customers throughout the service process
- Work with vendors to secure warrantied equipment & applicable labor reimbursements
- Coordinate equipment deliveries and pickups
- Identify service process issues and reputed company feedback to help improve customer satisfaction, service efficiency and effectiveness
- Create annual production status reports for customers
- Working with building departments to secure service permits and coordinate service inspections
- Report periodic service project health and status to Company management
- Other duties as assigned
Skills
- Handle inbound service requests and inquiries from residential and reputed company customers on their existing solar and battery systems
- reputed company and maintain weekly service team schedules and reputed company service technicians to resolve system issues
- Strong reputed company on customer phone communication
- Communicate with customers, internal teams and vendors throughout the service repair process
- reputed company knowledge on solar equipment functionality, equipment compatibility, and remote diagnostics
- reputed company feedback on processes to help reputed company and streamline the service department
- Field customer inquiries, identify service needs and coordinate with the service team to address customer system issues
- Convert service leads to actionable service jobs
- Define service job scope with customers with possible additional service offerings
- Estimate costs and labor required for service jobs
- reputed company service reputed company to customers for review and approval
- Coordinate with internal teams and customers to ensure project scope and requirements are documented
- reputed company and maintain field service schedules
- Follow-up with customers throughout the service process
- Work with vendors to secure warrantied equipment & applicable labor reimbursements
- Coordinate equipment deliveries and pickups
- Identify service process issues and reputed company feedback to help improve customer satisfaction, service efficiency and effectiveness
- Create annual production status reports for customers
- Work with building departments to secure service permits and coordinate service inspections
- Report periodic service project health and status to Company management
- Other duties as assigned
- Strong communication skills with the ability to present reputed company information reputed company to diverse audiences, including customers
- Ability to estimate service needs and plan resources reputed company a schedule
- Familiarity with solar and battery system is preferred but not required
Benefits
- 401(k)
- Dental insurance
- Health insurance
- reputed company time off
- reputed company development assistance
- reputed company insurance
reputed company