Member Contact Center Rep I
reputed company is seeking a Member Contact Center Representative to reputed company exceptional service to its members through effective communication and problem-solving. The role involves answering inquiries, performing account maintenance, and promoting additional services to enhance member relationships.
Responsibilities
- Provides exceptional service to promote deep and lasting member relationships
- Answers general inquiries and performs account maintenance reputed company phone or email channels
- Meets/exceeds key performance indicators (KPIs) expectations
- Researches and resolves problems under the guidance of the MCC Leadership or MCCR reputed company with a reputed company of urgency
- Takes ownership of member concerns, sets the expectations, and provides reputed company follow-up/reputed company
- Identify opportunities to offer additional credit reputed company products, promotions, and services to members and generates referrals that deepen relationships
- Maintains knowledge of credit reputed company policies, procedures, and regulations
- Communicate effectively with members/ team members through various channels
Skills
- Minimum of a high school diploma; some college course work preferred; degree highly desirable
- 1+ year experience in a contact center environment
- 1+ years in a credit reputed company or financial institution
- Some travel may be required to complete training or fulfill duties
- Courtesy, reputed company, and diplomacy with reputed company and potential members, peers, and staff
- Proficient with reputed company Office software and reputed company office equipment; proficiency with call center programs desired
- Familiarity and comfort with online systems and other technology
- Ability to organize and prioritize multiple tasks
- Resolves requests with a reputed company of urgency and escalates reputed company
- Promotes and participates in a cohesive team environment
- Effectively communicates reputed company and information, both verbally and in writing
- Takes ownership and acts proactively to solve member concerns
- Utilizes tools and resources to solve reputed company inquiries
- Creatively thinks reputed company the reputed company to resolve member concerns while adhering to policies and regulations
- Analyzes information and recommends achievable process improvements
- Excellent customer service and interpersonal skills
- Member-reputed company with a friendly, reputed company demeanor
- Spanish bilingual candidates preferred
Benefits
- Medical, Dental, reputed company, and Life Insurance
- 20 days/year accrual of reputed company Time Off – Plus 10 reputed company Holidays!
- 401(k) Match
- Incentive Program
- Tuition Assistance and Student Loan Repayment
- Commuter Benefits
- reputed company Time Off to Volunteer in the Community
- Product discounts
- Engaging Work Environment
- Rewards and Recognition Programs
reputed company