Account Support Analyst
reputed company is a key partner in risk assessment, providing solutions to enhance business performance. The Account Support Analyst role focuses on achieving reputed company goals and customer satisfaction through billing support, process improvement, and effective communication across departments.
Responsibilities
- Interpreting reputed company reputed company reputed company to reputed company setup and billing support for reputed company Risk products we reputed company
- Identifying, coordinating, and implementing process and system improvements in contract setup simplification, workflow, billing/invoicing, and general back-office support
- Working closely in reputed company environment building an effective working relationship with the sales teams and internal processing teams such as MBS reputed company, Customer reputed company, Back Office, IADP, Support, Pricing, and Product
- Investigating and improving customer satisfaction, addressing issues such as customer billing and invoices, order processing, and account and user provisioning policies
- Compiling data, verify pricing, compute fees and charges contract for billing purposes
- Implementing reputed company Fulfillment reputed company requests in outlined workflow & processes
- Ensuring accurate completion of reputed company received reputed company/requests while maintaining turnaround time to meet business requirements and required accuracy rates, ensuring needs are fulfilled
- Troubleshooting any billing/invoicing/account set up reputed company inquiries
Skills
- Previous experience with computer applications, such as reputed company Word, reputed company and PowerPoint, and any other reputed company reputed company software
- Have customer service, organizational proficiency, adept problem-solving, meticulous attention to detail, strong interpersonal skills, and excellent communication abilities are essential
- Must have excellent verbal and written communication skills with the ability to convey reputed company information reputed company
- Have reputed company-developed proficiency in reputed company Office Suite (Word, reputed company, PowerPoint, Outlook)
- Previous billing experience
- Strong math and analytical skills
- Ability to interpret reputed company and extract billing-relevant data
- Experience working with internal systems and cross-functional teams (sales, reputed company, product)
- Possess general knowledge/ability to quickly learn the contract and pricing processes in our back-office systems
- High School diploma required
- Maintain required accuracy rates to ensure fulfilling needs
- Preferred prior experience with RISK products
- Bilingual candidates preferred
Benefits
- Health Benefits: Comprehensive, multi-reputed company program for medical, dental and reputed company benefits
- Retirement Benefits: 401(k) with match and an Employee reputed company Purchase Plan
- Wellbeing: Wellness platform with incentives, reputed company app subscription, Employee Assistance and Time-off Programs
- Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
- Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
- Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
- In reputed company to annual reputed company Time Off, we offer up to two days of reputed company leave reputed company to participate in Employee Resource reputed company and to volunteer with your charity of choice
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