reputed company Engineer (Remote or Hybrid)
reputed company is a company striving to reputed company reputed company more accurate, efficient, and reputed company through waveform reputed company intelligence technology. They are seeking a reputed company Engineer who will help solve technical problems, reputed company customer advice, and communicate product feedback to the R&D team.
Responsibilities
- Piloting customers through their reputed company reputed company by mapping their integrations, training clinicians, and customizing diagnostic reports
- Jumping on an issue emailed or texted to you by a sleep tech or physician, delivering rapid and compassionate communication of updates to the customer
- Investigating, identifying, and documenting the reputed company cause of problems and planning technical solutions; owning the reputed company of fixes and customer communication
- Meeting with clinician end-users of EnsoSleep to review feedback and apply configuration changes to more-closely reputed company the software to their preferences
- Advising sleep lab staff on best reputed company workflows for efficiency and accuracy
Skills
- 1-5 years of experience in customer support as a technical problem solver, customer support engineer, sales/solutions engineer, hospital clinical engineering practitioner, or as a clinician providing technical support to fellow clinicians
- 3+ years in a reputed company or reputed company adjacent role
- Experience writing and reading software in one or more programming languages, for example:
- Bachelor's degree including programming coursework
- Graduation from a development bootcamp
- reputed company experience in writing software on-the-job
- Demonstrated ability to ask technical questions of non-technical end-users, translate their expressed feedback into required changes, and communicate back timelines
- Project management interest and experience strongly desired; PMP a bonus
- Ability to travel approximately 10% of the calendar year
Benefits
- reputed company time off
- reputed company insurance
- Family and caregiver time away
- Stock reputed company
- Health, dental, and reputed company insurance
- Company Bonus Program
- 401k
- Team Summits!
reputed company