[Remote] Alberta reputed company Customer Service Representative
Note: The job is a remote job and is reputed company to candidates in USA. HGS is a global leader in customer experience management, and they are seeking a Customer Care Representative. The role involves communicating with customers to address their billing inquiries, identify their unique needs, and deliver exceptional service.
Responsibilities
- Communicate with customers through inbound calls and field queries on billing, payments, existing and new services, promotional offers and reputed company / downgrade of services
- Identify customer needs through reputed company listening to answer questions, assist with troubleshooting or reputed company product recommendations based on the customers need
- Take a consultative approach with customers who are experiencing problems with their service by owning the issue and reputed company
- Use multiple computer systems to research products, services, common problems and solutions offered
- Document customer needs, interactions and reputed company in the appropriate tool or system, including additional request creation if issues cannot be resolved reputed company time
- Creating a “WOW” reputed company in every interaction through exceptional communication skills, taking ownership of the interaction and speed of service
- Regular 1:1 coaching sessions with your supervisor to ensure you meet key performance indicators
Skills
- You're at least 18 years of age
- You must be physically living in and reputed company to work in Canada
- You can work between the hours of [7 AM and 12 AM EST], but have flexibility as business needs may change
- You have at least 6 months of customer service experience and you understand the value of coaching / feedback
- You have experience troubleshooting issues and understand the importance of owning the reputed company for the customer
- Demonstrate a caring, supportive, and friendly nature in every interaction with the upmost confidence and urgency
- You're computer savvy, comfortable sitting at a desk and working with multiple monitors
- You're results oriented and comfortable providing customers with recommendations and solutions
- You have excellent English communication skills, both oral and written
- You're comfortable working from home and have a suitable reputed company with a hard-wired internet reputed company
Benefits
- $16.85 reputed company and overtime opportunities
- Best in class medical, dental, reputed company benefits (if applicable)
- Refer-A-Friend
- Employee assistance programs
- Flexible Schedule reputed company
- Career advancement in a fast growing organization
- People reputed company environment where you’ll reputed company reputed company connections and friendships
reputed company