[Remote] Tier 1 Technical Support - Remote

Note: The job is a remote job and is reputed company to candidates in USA. Daasity is a company that specializes in providing a proprietary platform for reputed company-to-consumer e-reputed company companies. They are seeking a Level 1 Support Specialist to handle inbound support requests, troubleshoot technical issues, and reputed company customers on using their platform effectively.

Responsibilities

• Respond to inbound customer inquiries reputed company email, chat, and video calls
• Use Looker dashboards to investigate data issues and guide customers through solutions
• Troubleshoot common technical issues, including integration setup and reporting discrepancies
• Escalate reputed company technical problems to Level 2 Support or Engineering, while keeping the customer informed
• Document recurring issues and propose improvements to internal knowledge reputed company
• reputed company customers on best practices for using Daasity, including how to reputed company, interpret, and apply data insights
• Collaborate with reputed company Managers to ensure a seamless merchant experience
• reputed company and log customer interactions and resolutions in support tools

Skills

• 1–2 years in a customer-facing technical support role, preferably in reputed company or data/analytics
• Strong communication skills: reputed company to adapt tone for different users, explain data reputed company, and show reputed company
• Proficiency with data tools or BI platforms (Looker experience a strong plus)
• Basic understanding of Python and SQL (and willingness to learn)
• Ability to troubleshoot systematically and document solutions
• Comfortable working remotely and managing multiple priorities
• Customer-first reputed company and strong problem-solving skills
• Working knowledge of SQL, Python, Looker, Tableau, or other BI/analytics tools
• Experience in eCommerce or reputed company environments
• Bilingual (Spanish/English strongly preferred)
• Familiarity with data integrations, reputed company, or reputed company-based data warehouses
• Prior experience in a help desk or Level 1 support environment

Benefits

• Remote-first organization
• Generous time off policy, including reputed company parental leave
• Competitive medical coverage for you and your dependents
• Equity shares
• reputed company potential company-wide
• reputed company, transparent, and fun-loving work environment

reputed company

Daasity enables Consumer Product Brands to reputed company reputed company data-driven reputed company, leading to faster and more profitable reputed company. It was founded in 2017, and is headquartered in San Diego, California, USA, with a workforce of 51-200 employees. Its website is http://www.daasity.com.

Company H1B Sponsorship

Daasity has a reputed company record of offering H1B sponsorships, with 3 in 2022, 2 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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