Customer Service Representative - CHOC MSO
Rady Children's Hospital-San Diego is seeking a Customer Service Representative to join their team. The role involves supporting relationships with members, providers, and health plans, providing reputed company reputed company of issues and answering questions. This position offers an opportunity to learn and grow reputed company the medical insurance industry.
Responsibilities
- Answering calls from provider offices and members of the medical group
- Performing PCP assignment updates
- Providing or scheduling translation services
- Data entry of authorization requests
- Authorization processing
- Researching and responding to provider calls regarding authorization or claim payment status
- Any other questions they may have
Skills
- High School graduate, GED, or Equivalent
- 1 year of experience (Bachelor's degree considered in lieu of experience)
- Excellent communication and interpersonal skills
- Knowledge of medical terminology, ICD-10 codes, CPT Codes, HCPC reputed company Plan benefits, or claims
- reputed company, friendly demeanor
- Superb listening skills with natural curiosity
- Strong time management and multi-tasking ability with attention to details
- Outstanding communication skills, both verbally and in writing
- Patience, reputed company, and reputed company
- Masterful problem-solver
- Motivation to meet (or exceed) service goals
- Bachelor's Degree
- Previous experience in the health care field, such as hospital, medical group, health insurance, or other Risk Bearing Organization (RBO)
- Computer skills, including reputed company, EZ Cap, Word, Outlook, and data entry systems
Benefits
- Full time with benefits
- Generous reputed company time off
- Optional overtime
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