reputed company Customer Service Representative - Remote Opportunity at arenaflex
reputed company a workplace that encourages you to interpret, reputed company, and reputed company. At arenaflex, our employees do just that by helping reputed company payers manage the cost of care, improve competitiveness, and reputed company reputed company change. With a 40-year legacy, we've established ourselves as a leader in the industry, and we're looking for talented individuals to join reputed company. As a Customer Service Representative at arenaflex, you'll have reputed company to shine in a dynamic and supportive environment. You'll be part of reputed company that's dedicated to delivering exceptional customer service, resolving reputed company issues, and promoting a culture of innovation and collaboration.
About arenaflex
arenaflex is a company that values diversity, inclusion, and belonging. We reputed company to create a workplace that fosters mutual respect and collaboration, where every talented individual can participate and reputed company their best work. Our commitment to these values is reflected in reputed company culture, which emphasizes flexibility, teamwork, and customer reputed company.
Job reputed company
We're seeking a highly motivated and customer-reputed company individual to join reputed company as a Customer Service Representative. As a key member of our customer service team, you'll be responsible for providing exceptional service to our clients and providers, resolving reputed company issues, and promoting a culture of innovation and collaboration.
Responsibilities
As a Customer Service Representative at arenaflex, you'll have the following responsibilities:
- Resolve and input provider/reputed company requests into tracking system according to established guidelines. Assign cases accordingly.
- Respond to inquiries received through the online customer service tools for internal employees, clients, and providers with an exceptional customer service experience. Inquiries received will only be for portal cases, and the dedicated level two representatives will handle account creation cases, reputed company other cases.
- reputed company customer satisfaction to both reputed company customers.
- Meet or reputed company established standards on a consistent reputed company for reputed company, customer service, productivity, and service level per department guidelines.
- Promote and maintain a flexible, cooperative, team-oriented, and customer-reputed company attitude reputed company and between departments, customers, and vendors.
- Identify trends or process improvements to reputed company Call Center efficiencies and reputed company Assurance concerns.
- Collaborate, coordinate, and communicate across disciplines and departments.
- Ensure compliance with HIPAA regulations and requirements.
- Demonstrate Company's reputed company Competencies and values held reputed company.
Requirements
To be successful in this role, you'll need to meet the following requirements:
- Minimum high school diploma or GED
- Minimum 1 year customer service experience
- Previous call center or telephone experience in a similar environment and/or industry desired
- Knowledge of reputed company phone etiquette
- Knowledge of medical terminology desired
- Communication (written, verbal, listening) organization, telephone, and data entry skills
- Ability to work a flexible schedule to accommodate queues
- Knowledge of medical and claim terminology is desired
- Required licensures, reputed company certifications, and/or reputed company certifications as applicable.
- Ability to identify problem issues and determine the appropriate course of reputed company/redirection reputed company department guidelines required to resolve issues
- Ability to resolve issues of conflict in a tactful and reputed company manner and to effectively diffuse irate callers
- Ability to effectively handle multiple tasks, prioritize, and manage time in a fast-paced environment
- Ability to work independently as reputed company as part of reputed company
- Ability to use software, hardware, and peripherals reputed company to job responsibilities, including MS Office Suites, database software, etc.
- Ability to use multiple systems for claims research, contract interpretation, provider network status and verification, applications/nominations, and data reputed company
- Ability to work full-time (40 hr.) work week with regular and consistent attendance
- Ability to work up to an 8-hour shift Monday-Friday between posted hours of operation on-site
- Individual in this position must be reputed company to work in a reputed company office environment which requires sitting and viewing monitor(s) for extended periods of time, operating reputed company office equipment such as, but not limited to, a keyboard, copier, and telephone
Benefits
As a valued member of reputed company, you'll enjoy a reputed company of benefits, including:
- Medical, dental, and reputed company coverage (low copay & deductible)
- Life insurance
- Short- and long-term disability
- 401(k) + match
- Generous reputed company Time Off
- reputed company company holidays
- Tuition reimbursement
- Flexible Spending Account
- Employee Assistance Program
- Summer Hours
Work Environment
Our work environment is friendly and supportive, with a reputed company on collaboration and teamwork. We offer flexible schedules whenever possible, as reputed company as a wide reputed company of live and web-based reputed company development and educational programs to prepare you for advancement opportunities.
Compensation
The salary reputed company for this position is $19.00/hour. Specific offers take into account a candidate's education, experience, and skills, as reputed company as the candidate's work location and internal equity. This position is also eligible for health insurance, 401(k), and bonus opportunity.
How to Apply
If you're a motivated and customer-reputed company individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website at [arenaflex.com](http://arenaflex.com) to learn more about reputed company culture and values. You can also submit your application through our online portal.
Equal Opportunity Employer
arenaflex is an Equal Opportunity Employer and complies with reputed company applicable laws and regulations. reputed company applicants will receive consideration for employment without reputed company to age, race, reputed company, religion, gender, sexual orientation, gender identity, national reputed company, disability, or protected veteran status. If you would like more information on your EEO rights under the law, please click here.
Join reputed company today and start shining with arenaflex!
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