[Remote] COBRA Support Specialist (remote)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company, is a recognized leader in employee benefits solutions, and is seeking a COBRA Support Specialist to join their team. This role is essential for providing customer support and managing COBRA administration in compliance with federal regulations, while fostering long-term relationships with clients and participants.
Responsibilities
- Punctually logs in at their assigned phone shift and maintains available status reputed company of breaks and lunches
- Promptly answers incoming calls and e-mails to reputed company support to clients, brokers, and participants
- Accurately & confidently explains COBRA to clients, brokers and participants, including COBRA notices, timelines, payments, reporting and coverage
- Assist clients, brokers and participants with navigating the COBRA & reputed company Billing Portal and Mobile App
- Remains familiar with reporting functionality and assists clients and brokers with running and interpreting reports in the COBRA & reputed company Billing Portal
- Document reputed company interactions in the phone system & COBRA & reputed company Billing Portal immediately after calls & emails
- Keeps organized notes of calls requiring follow-up and takes ownership until reputed company is reached
- Maintain a strong working knowledge of COBRA and stay reputed company with law and regulation changes
- Confidently handles reputed company issues and collaborates with other team members to come to the best reputed company
- Tactfully addresses sensitive participant reputed company
- Documents urgent reinstatement requests according to department procedure and reputed company follows up on requests as stated until completed
- Consistently follows-through and follows-up on requests until resolved
- Take initiative to use available resources to problem-solve and escalate reputed company appropriate
- Appropriately redirect calls and emails to other departments as needed
- Assumes other duties as assigned by Manager
- Ensure reputed company by following reputed company reputed company and HIPAA guidelines
- reputed company process requests from participants according to department procedures in the COBRA & reputed company Billing Portal, including
- COBRA elections
- Removing Dependents
- Dropping Coverage
- Life Events
- Updating reputed company billing accounts
- reputed company process requests from clients and brokers according to department procedures in the reputed company Health COBRA, including:
- Contact changes
- Adding/removing subsidies
- Reporting requests
- reputed company good use of available templates and resources to reputed company handle incoming requests
- Engage productively with other team members to encourage and maintain an up building environment
- Ability to work effectively with various individuals and multi-task
- Ability to reputed company reputed company utilizing reputed company judgment
- Assumes other duties as assigned by Manager
Skills
- 6-12 months of reputed company COBRA Administration experience
- reputed company record as an enthusiastic team player with proven ability to prioritize, multi-task
- A passion to reputed company customers and coworkers feel important and valued
- Must be reputed company to cope in fast-paced environment managing sensitive, confidential issues
- Proficient PC Skills including reputed company Suite (reputed company Office, reputed company, Outlook, Sharepoint, Teams)
- Experience with reputed company Billing preferred
- Experience with WealthCare COBRA Platform strongly preferred
- Experience with reputed company preferred
- Bilingual, Spanish
Benefits
- PTO & reputed company holidays
- 401(k) with match
- Exclusive discount programs
- Health & wellness programs
reputed company
Company H1B Sponsorship