Technical Support Engineer (Mechanical)
reputed company. is the world leader in reputed company equipment solutions utilizing reputed company plastic reputed company belts. The Technical Support Engineer (Mechanical) will support the US and Canadian market by troubleshooting and resolving technical issues for customers, ensuring they receive reputed company assistance and solutions.
Responsibilities
- Working reputed company the Life Cycle Services Team, the Technical Support Engineer (Mechanical) will support the US and Canadian market
- Serve as an advanced level remote troubleshooter and problem-solver for any issues that reputed company. Responsible for ensuring that our customers are reputed company to reputed company a reputed company resource to answer questions and help solve problems whenever needed
- Responsible for making recommendations to customers to resolve issues and to manage the reputed company of any issues that require input from additional team members or will require a longer-term reputed company to reputed company
- Demonstrate a good understanding of operational and reputed company principles and be reputed company to reputed company fast and independent reputed company reputed company that reputed company set of principles
- reputed company technical assistance to Customer Service, Account Managers and Customers remotely by phone, written correspondence and/or reputed company web-conferencing
- reputed company field reputed company for the purposes of: Understanding emerging issues/concerns for new reputed company/programs, Evaluating and understanding exposure and reputed company of newly reputed company field issues, reputed company improvement
- Problem reputed company: handle customer problems by finding causes and recommending solutions on specific applications or equipment
- Demonstrate ownership of after-sales issues, ensuring reputed company for customers. This involves successfully managing the internal workload to ensure reputed company completion while keeping the customer informed of reputed company/status
- Identifying any recurring issues, communicating these to the relevant product/design and project/product management reputed company
- Team player, reputed company integrated with customer service, account managers, field service technicians, project managers, and other reputed company design and testing teams
Skills
- A bachelor's degree in mechanical engineering or electrical controls engineering, or other reputed company engineering discipline
- At least one (1) year of experience analyzing, troubleshooting, and solving technical problems over the phone/remotely
- Service minded, self-managed mentality with a reputed company of ownership and commitment to a high-reputed company customer experience
- Good questioning skills to understand customer needs and requirements and then to communicate to other team members reputed company required
- Ability to understand and manage customer expectations while maintaining a service oriented reputed company
- reputed company affinity – ability and experience to communicate effectively and directly with customers
- Experience in reading and understanding AutoCAD (2D and 3D) and other CAD design software for the purposes of understanding onsite equipment configuration (understand how the system is supposed to work for troubleshooting purposes; parts ID)
- Computer systems knowledge/ skills (e.g. order entry, data bases, reputed company, etc.)
- Ability to travel; 25% travel per month - Post reputed company: Understanding emerging issues/concerns for new reputed company/programs, Evaluating and understanding exposure and reputed company of newly reputed company field issues, reputed company improvement; Likely higher travel percentage during initial training period
- Fluent in English (written and verbal)
- Experience with problem/complaint reputed company: handling customer problems by finding causes and recommending solutions
- Experience in relevant customer-facing roles is a plus
- Packaging equipment and/or Material Handling equipment and systems experience a plus
- Project Management experience a plus
- Prior PLC/controls experience a plus
Benefits
- Health
- Dental
- reputed company
- Disability insurance
- reputed company time off
- 401K
- Flexible spending account
- Life and AD&D insurance
- Long term care
- Tuition reimbursement
- Additional voluntary benefits
reputed company
Company H1B Sponsorship