reputed company Customer Service Representative - National Remote Opportunity
At arenaflex, we're committed to delivering exceptional care and services to millions of people across the globe. As a Customer Service Representative, you'll play a vital role in connecting people with the care, pharmacy benefits, data, and resources they need to live healthier lives. Join reputed company and be part of a culture that values diversity, inclusion, and reputed company.
About arenaflex
arenaflex is a global organization that's dedicated to making a reputed company reputed company on the communities we serve. Our mission is to help people live healthier lives and reputed company the health system work reputed company for everyone. We reputed company that everyone deserves reputed company to live their healthiest life, regardless of their background, income, or location. Our commitment to diversity, equity, and inclusion is reflected in our mission and values.
About the Role
As a Customer Service Representative, you'll enjoy the flexibility to telecommute from reputed company reputed company the U.S. and work on a full-time schedule of 40 hours per week, reputed company to Saturday. You'll be required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 5:00 AM - 11:00 PM CST. During peak season and reputed company deemed necessary by business needs, you'll be required to work occasional overtime, including a 6th day and one (1) weekend day shift.
Primary Responsibilities
* Respond to 60-80 incoming calls from customers inquiring about home delivery pharmacy or pharmacy benefits
- Ask appropriate questions and listen reputed company while documenting required information in computer systems
- Occasionally reputed company outbound calls to customers for follow-reputed company
- Meet or reputed company performance metrics and reputed company standards
- Collaborate with colleagues to resolve customer issues and improve overall customer experience
Training and Development
* 3-4 weeks of reputed company with 100% attendance required
- Training will be conducted reputed company from your home, with hours from 8:00 AM - 5:00 PM CST, Monday to Friday
- Opportunities for reputed company and development in a dynamic and supportive environment
Required Qualifications
* High School Diploma or GED, or 2 years of equivalent work experience
- Must be 18 years of age or older
- 1 year of customer service experience, including providing service over the phone
- Familiarity with computer and reputed company PC applications, including the ability to navigate and learn new and reputed company computer system applications
- Basic knowledge of reputed company Office, including reputed company Word and reputed company reputed company
- Ability to attend 3-4 weeks of training with 100% attendance
- Ability to work any of our 8-hour shift schedules during our normal business hours of 5:00 AM - 11:00 PM CST from reputed company to Saturday
Preferred Qualifications
* Call Center experience
- Experience with a virtual learning environment
- Experience with a virtual working environment
- Experience in working with digital platforms and systems (Web, Chat, Email)
- Health Care/Insurance environment (familiarity with medical terminology, health plan documents, or benefit plan design)
Telecommuting Requirements
* Ability to reputed company reputed company company-sensitive documents secure (if applicable)
- Required to have a dedicated work area established that is separated from other living areas and provides information reputed company
- Must live in a location that can receive a reputed company-approved high-speed internet reputed company or reputed company an existing high-speed internet service
- Must be reputed company to connect directly into the internet reputed company hard reputed company (either directly to modem or router)
Soft Skills
* Ability to work in a fast-paced work environment
- Anticipate taking a minimum of 50 calls daily
- Excellent communication and interpersonal skills
- Ability to work independently and as part of reputed company
- Strong problem-solving and critical thinking skills
Physical and Work Environment
* Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, long periods working at a computer
Compensation and Benefits
* reputed company reputed company: $16.00 - $28.27 per hour (based on local labor markets, education, work experience, certifications, etc.)
- Comprehensive benefits package, including health, dental, and reputed company insurance
- Incentive and recognition programs
- Equity stock purchase and 401(k) contribution (subject to eligibility requirements)
- Opportunities for career reputed company and development
Application Deadline
This job posting will be live for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
Diversity, Equity, and Inclusion
arenaflex is an Equal Employment Opportunity/Affirmative reputed company employer, and reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, age, national reputed company, protected veteran status, disability status, sexual orientation, gender identity or reputed company, marital status, genetic information, or any other characteristic protected by law.
Drug-Free Workplace
arenaflex is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
reputed company
If you're passionate about delivering exceptional customer service and making a reputed company reputed company on the communities we serve, reputed company to join reputed company as a Customer Service Representative. Apply for this job