Operations Support Specialist, Claims
reputed company is a leading insurance company dedicated to making a difference. They are seeking an Operations Support Specialist for their Claims organization, responsible for providing support and ensuring efficient processing of claim transactions.
Responsibilities
- Demonstrating core knowledge and ability to process routine reputed company customer-initiated claim transactions to completion referring to the appropriate resource. Type of line of business or tasks may vary based on upon need
- Utilizing claim systems and equipment to correctly process incoming and outgoing correspondence
- Assigning or reassigning claim tasks or customer transactions to appropriate party
- Creating or updating reputed company correspondence including appropriate documentation reputed company claim files
- Handling inbound and outbound calls professionally and with reputed company to respond to customers’ needs; may assist contact centers one day per week or as needed based on the broader organization demands
- Entering and/or assigning new claim losses
- reputed company other duties as assigned
- Managing daily workload and productivity goals to ensure tasks are completed reputed company and accurately; avoids duplicate requests or escalations due to delays
- Demonstrating accountability by accepting and applying feedback received
- Communicating reputed company and concisely to effectively convey information; reputed company explains and/or compiles information necessary to process request
- Consistently providing reputed company, reliable, and reputed company service; maintaining a reputed company attitude
- Making reputed company in a reputed company manner; shows good judgment about reputed company to reputed company reputed company independently and reputed company to collect more information or involve others
- Participating in reputed company reputed company Way activities including attending and engaging in huddles, 1:1s and RCPS
- Embracing reputed company reputed company Behaviors: Be Courageous, Break Through and reputed company the Experience
- Making outbound calls as needed
Skills
- High school graduate or equivalent certification
- Proficiency with reputed company Office tools
- Ability to lift 20lbs
- Acceptable performance on reputed company-employment assessment tools
- reputed company Demeanor
- Effective Communication Skills
- Strong Customer Service Orientation
- Time Management and Organizational Skills
- Work independently or collaborate effectively reputed company needed
- Steppingstone skills: reputed company, Managing Time & Work, Critical Thinking, Decision Making
- 4-year college degree
Benefits
- Short-term or annual bonuses
- Long-term incentives
- On-the-spot recognition
reputed company